Shabraiz Iqbal
Surrey,BC
Summary
Proven Security Officer with a track record of enhancing safety and customer satisfaction at Paladin Security. Skilled in incident reporting and excelling in high-stress situations, demonstrated the ability to improve facility security and customer loyalty. Expert in access control and patrol operations, ensuring a secure environment for all.
Overview
7
7
years of professional experience
Work History
Security Officer
Paladin Security
04.2021 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Customer Service Representative
Chevron
02.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
L.A Matheson
Surrey, BC06.2003
Skills
Report Writing
Incident Reporting
Security Guard License
General security
Languages
English
Professional Working
Urdu
Limited Working
Timeline
Security Officer
Paladin Security
04.2021 - 09.2024
Customer Service Representative
Chevron
02.2018 - 04.2021
High School Diploma -
L.A Matheson
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