Shabnampreet Kaur Virk
Account executive
Brampton ,Ontario
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
5
5
years of professional experience
Work History
Account Executive
Green sky InfoTech private limited
12.2021 - 08.2023
- Manage the end-to-end accounts payable process, overseeing a high-volumeworkload and ensuring timely and accurate processing of invoices, expense reports,and payments.
- Implement and maintain efficient accounts payable workflows.
- Reconcile vendor statements, resolve discrepancies, and maintain strong vendor relationships.
- Perform regular financial analysis to identify cost-saving opportunities and reduce unnecessary expenses.
- Streamline the accounts payable system by automation tools and enhancing documentation, resulting in reduction in errors.
- Collaborate with the Factoring company team to support month-end and year-end closing processes, ensuring accurate financial reporting.
- Train and mentor junior accounts payable staff to improve departmental efficiency and accuracy.
Senior Customer Care Executive
Conneqt Business Solutions Limited
11.2019 - 12.2022
- Managed inbound and outbound customer calls, addressing account inquiries, and resolving issues promptly.
- Provided information about Canara Bank's various banking products, including savingsaccounts, loans, and investment options.
- Assisted customers in navigating online banking platforms and mobile apps.
- Escalated complex issues to appropriate departments and ensured their timely resolution.
- Maintained accurate records of customer interactions and feedback for continuous service improvement.
- Achieved a consistently high customer satisfaction rating.
- Took ownership of customers issues to follow problems through to resolution.
- Kept accurate records of all customer interactions and transactions.
Customer Care Executive
Conneqt Business Solutions Limited
12.2018 - 11.2019
- Responded to customer inquiries and resolved issues through multiple communication channels, including phone and email.
- Assisted customers with account-related concerns, payment processing, and troubleshooting Paytm app-related problems.
- Maintained accurate and detailed records of customer interactions, ensuring paper documentation of customer issues and resolutions.
- Collaborated with cross-functional teams to address complex customer concerns and escalate issues when necessary.
- Consistently met or exceeded customer satisfaction and response time targets set by the company.
- Provided exceptional customer support to Paytm users, addressing their questions and concerns professionally and efficiently.
- Assisted customers in setting up and using Paytm services, including mobile recharges, bill payments, and online shopping.
- Actively participated in training sessions and continuous improvement programs to enhance customer support skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
Education
Bachelor of Chemical Engineering - Chemical Engineering
Chandigarh University
Mohali, Punjab2017
Diploma in Chemical Engineering - Chemical Engineering
SLIET
Longowal,Sangrur,Punjab2014
Certificate in Paper And Printing Technology - Chemical Engineering
SLIET
Longowal,Sangrur, Punjab2012
High School -
Shaheed Udham Singh Academy
Sangrur, Punjab2010
Skills
- Communication, Empathy, Patience, Active Listening, Time Management, Attention to Detail
- Effective Customer Communication
- Issue Resolution
- Product Knowledge
- Money Handling
- Accounting Software's
- Payments Posting
- Cooperative Attitude
- MS Office
- Quickbooks Software Proficiency
Languages
English
Punjabi
Hindi
Timeline
Account Executive
Green sky InfoTech private limited
12.2021 - 08.2023
Senior Customer Care Executive
Conneqt Business Solutions Limited
11.2019 - 12.2022
Customer Care Executive
Conneqt Business Solutions Limited
12.2018 - 11.2019
Bachelor of Chemical Engineering - Chemical Engineering
Chandigarh University
Diploma in Chemical Engineering - Chemical Engineering
SLIET
Certificate in Paper And Printing Technology - Chemical Engineering
SLIET
High School -
Shaheed Udham Singh Academy
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