Shabnampreet Kaur
Surrey,Canada
Summary
Customer Service representative with over 5 years of experience in customer care, sales, tech support, coordinating shipments as well as coordinating dispatches. Excel in multi-tasking, possess positive attitude, active listener and quick at problem solving. Considered a valuable and respected team player with superior attention to detail Able to function in fast- paced work environment.
Overview
5
5
years of professional experience
Work History
Cashier
Veg Delight Restaurant
12.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Representative
Primus Telecommunication
10.2021 - 09.2023
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
Cashier
Universal Decor
08.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
Dispatch Training Certificate -
Coupe Carrier
01.2023
Associate of Arts Degree -
Coquitlam College
Coquitlam, BC01.2023
Computer Fundamentals certificate course -
LPU Centre
India12.2018
Skills
- Exceptional time management skills
- Able to work efficiently independent or in a team
- High degree of confidentiality
- Attention to detail
- Excellent organizational abilities
- Multitasking abilities
- Proficient in MS Word
- Proficient in Excel
- Proficient in Power Point
- Proficient in Outlook
- Strong organizational communication skills
- Strong written skills
- Data entry
- Computer keyboard skills
- Office administrative services
- Photocopying
- Filing
- Preparing correspondence
- Communicating with clients
- Border crossing process (PAPS, ACE, PARS, ACI)
- Load link experience
- Booking loads
- Power DAT
- Avaal Border crossing Software
- Rate Negotiation
- Customer service
- Knowledge of Market rates
- Experience in Auto part shipment
- Experience in meat shipment loads
Volunteer Experience
- Bearing College, India, Volunteered during cultural events set up camps, tents, activity areas, helping participants with their events and worked with other volunteers in various areas.
- Summer Camp, Responsible for leading and helping children with activities.
Dispatchskills
- Border crossing process (PAPS, ACE, and PARS, ACI)
- Have experience of Load link and booking loads.
- Power DAT (Interstate load booking)
- Avaal Border crossing Software
- Rate Negotiation and customer service.
- Knowledge of Market rates
- Experience in Auto part and meat shipment loads.
Timeline
Cashier
Veg Delight Restaurant
12.2023 - 09.2024
Sales Representative
Primus Telecommunication
10.2021 - 09.2023
Cashier
Universal Decor
08.2019 - 09.2021
Dispatch Training Certificate -
Coupe Carrier
Associate of Arts Degree -
Coquitlam College
Computer Fundamentals certificate course -
LPU Centre