Shabnampreet Kaur
Calgary
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Work From Home Customer Service Agent
Amazon
02.2022 - 08.2023
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Barista
Deville Coffee
10.2020 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Team Member
Tim Hortons
09.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Bow Valley College
Calgary, AB09.2024
Associate of Arts - Criminology
Okanagan College
Vernon, BC09.2020
Skills
- Technical Support and Assistance
- Merchandise Orders and Exchanges
- Financial Transactions
- Call Control
- Cash Register Operations
- Online Chat
- Team Goals
Timeline
Work From Home Customer Service Agent
Amazon
02.2022 - 08.2023
Barista
Deville Coffee
10.2020 - 11.2022
Team Member
Tim Hortons
09.2019 - 08.2020
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Bow Valley College
Associate of Arts - Criminology
Okanagan College
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