Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shabnam Yousefi-Nejad

Coquitlam,BC

Summary

Versatile and results-driven professional with experience at Glen Dental, adept in insurance verification and fostering patient trust. Demonstrated ability to improve billing accuracy and enhance patient satisfaction through efficient scheduling. Skilled in maintaining cleanliness and offering exceptional service, contributing to a positive workplace environment. Proven multitasking capability, ensuring high levels of efficiency and accuracy in fast-paced settings.

Overview

20
20
years of professional experience

Work History

Dental Receptionist

Glen Dental
02.2022 - 08.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Sales Associate

H&M Hennes & Mauritz
08.2010 - 11.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Lab Technician

UBC
09.2003 - 06.2006
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Inspected laboratory equipment to maintain good working condition for optimal results.

Education

Bachelor of Science - MBB

SFU
Burnaby, BC
01-2024

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Punctual and reliable
  • Payment processing
  • Maintaining cleanliness
  • Insurance verification
  • Insurance billing
  • Patient scheduling

Languages

Persian
Native or Bilingual

Timeline

Dental Receptionist

Glen Dental
02.2022 - 08.2023

Sales Associate

H&M Hennes & Mauritz
08.2010 - 11.2019

Lab Technician

UBC
09.2003 - 06.2006

Bachelor of Science - MBB

SFU

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Shabnam Yousefi-Nejad