Shabnam Tafazzolinia
Calgary,AB
Summary
Dynamic and reliable professional with a proven track record in customer service and payment processing, honed across roles from Sales Associate at Silver and more to Dental Receptionist at Westend Dental. Excelled in teamwork and conflict resolution, significantly enhancing customer satisfaction. Skilled in verbal communication, consistently achieving goals through collaboration and dedication.
Overview
10
10
years of professional experience
Work History
Sales Associate
Silver and more
Kingston, Ontario
06.2015 - 10.2025
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Post Office Clerk
Shoppers Drug Mart
Toronto, Peterborough, Clagary, ON, AB
06.2019 - 04.2024
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps, tracking services and insurance to customers.
- Resolved customer complaints in a professional manner.
- Maintained records of daily transactions using the cash register system.
- Compiled customer orders for special services such as certified or registered mail.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
Before and After School Care Assistant
YMCA
Kingston, Ontario
09.2017 - 04.2018
- Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
- Provided nurturing and appropriate environment for children of various ages.
- Maintained accurate records of attendance, student behavior, and other relevant information.
- Instructed children in eating, resting and restroom habits.
Dental Receptionist
Westend Dental
Kingston, Ontario
03.2017 - 08.2017
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered and managed incoming calls and emails.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Processed referrals to specialists when required by the dentist.
- Interviewed patients to complete case histories and intake forms.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Education
Advanced Diploma - Medical Office Administration
St. Lawrence College
Kingston, ON04-2017
Diploma - Office Administration
St. Lawrence College
Kingston, ON04-2016
Bachelor of Arts - Music
York University
Toronto, ONSkills
- Payment processing
- Conflict resolution
- Teamwork and collaboration
- Friendly and outgoing
- Customer service
- Verbal and written communication
- Reliable and punctual
Timeline
Post Office Clerk
Shoppers Drug Mart
06.2019 - 04.2024
Before and After School Care Assistant
YMCA
09.2017 - 04.2018
Dental Receptionist
Westend Dental
03.2017 - 08.2017
Sales Associate
Silver and more
06.2015 - 10.2025
Advanced Diploma - Medical Office Administration
St. Lawrence College
Diploma - Office Administration
St. Lawrence College
Bachelor of Arts - Music
York University
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