An Imagineer, Enabler, and Facilitator with balanced Business Strategy and Technology Skills. Accomplished Implementation Manager offering seven years of experience in public transit software industry. Successful when leading high-performing teams to sustain product vision, roadmap, and business goals. Exceptional technical expertise, leadership, and talent for driving stellar, on-target results.
Hi, I’m
Shabnam Syeed
Summary
Overview
16
years of professional experience
Work History
Trapeze Group
Implementation Project Manager – Team Lead
11.2021 - Current
Job overview
- • Manage multiple projects utilizing agile/waterfall project management methodology for Transit solutions, including scheduling, operations, communication, and asset management, overseeing activities from pre-bid stages to post-delivery
• Oversee projects through initiation, analysis, planning, design, development, implementation, and monitoring phases, ensuring both product and project progress are effectively managed
• Participate in project forecasting and budgeting and ensure project/department milestones/goals are met and adhere to approved budgets
• Monitor customer and client satisfaction and provides inputs to product delivery to improve efficiency and effectiveness
• Extensive hands-on experience encompassing all aspects of software development life cycle
• Lead a team of five Implementation Managers to leverage the Transit Operations software suite (WM) to help clients improve public transit operations and help clients to achieve operational benefits by analyzing customers' business requirements and objectives to develop business processes to meet their needs
• Review performance analytics: recommend and advocate strategies to enhance the end-user product experience
• Utilize industry best practices, techniques, and standards throughout the entire project execution
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
• Directed large-scale development and implementation of Transit and CRM solutions to meet business needs and build client loyalty
• Created implementation methodologies to control project costs and meet deadlines
• Manage about 10 to 15 project teams at a time in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
• Designed strategic plan for component development practices to support future projects
• Developed monthly and daily production output plans to deliver on customer service and financial metrics
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
• Showcased as a ‘star employee' of the Trapeze Group and been featured on the company career website as an influencer.
Trapeze Group
Senior Implementation Consultant
11.2017 - 11.2021
Job overview
- Led various multimillion-dollar critical projects from planning, design, implementation, and deployment by collaborating with the Customer and Professional Services team to ensure that the solution was delivered and operated most efficiently and effectively
- Analyzed and documented in detail a customer's business requirements and understood their business processes
- Identified root causes of problems using strong leadership skills and the ability to think analytically and strategically, recommended optimal solutions, communicated effectively with project teams, and advocated opportunities for continuous improvements
- Interpreted union contracts and understood how a customer's business rules would be addressed through different software configurations
- Worked under minimal supervision and dealt with multiple projects effectively and efficiently, met stringent timelines and changing priorities
- Documented best practices & procedure manuals
- Obtained trust & built rapport with sensitive clients by ensuring timely and quality delivery
- Coached SMEs and end-users as well as junior teammates
- Guided the team with accrued knowledge as an enthusiastic team player.
Microcomp Solutions Inc.
Technical Product Specialist
12.2016 - 11.2017
Job overview
- Led customer management after sales until implementation and delivery of projects related to the core CRM products and module options
- Liaised at all levels of the customer organization to train the trainers and set up testing and software configuration
- Coordinated with the Project Managers, Architects and Development team to ensure quality implementation
- Functioned as the onsite customer contact and provided consultation and support.
Carlson wagonlit travel (former Global Matrix)
Programmer Analyst
03.2013 - 12.2016
Job overview
- Performed the analysis, design, implementation, modification, and daily functional support of all applications
- Conducted fit-gap analysis on the client's existing processes and procedures against the available solutions
- Collaborated with business partners, including senior management, to define business objectives, processes, decision flows, and requirements
- Configured, evaluated, and trained customers for project delivery
- Actively assisted BA/BSAs in eliciting and clarifying requirements
- Actively assisted QAs in writing & validating test cases according to requirements
- Automated existing manual data load procedure facelifted by Shell script, Java, SQL etc
- Developed, maintained, and optimized application code to meet new requirements and change requests
- As an active team member, contributed towards end-to-end development of enhancements
- Managed resolution of service delivery - escalated issues, led service recovery teams and ensured that root cause analysis was conducted
- Ensured internal support processes were understood, documented, validated, updated & communicated to key stakeholders
- Gathered requirements from business units and translated those to programmers and developers
- Demonstrated an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
- Supported overly complex business processes
- Worked on multiple projects as a project team member.
Group Business softwarE (fORMER INTERCHANGE SOLUTION)
Programmer Analyst [CRM Application]/QA
10.2007 - 02.2013
Job overview
- Performed the analysis, design, implementation, modification, and daily functional support of all applications
- Developed, maintained, and optimized application code to meet new requirements and change requests
- Collaborated with developers, programmers, and designers in conceptualizing and developing new software programs and applications
- Analyzed and assessed existing business systems and procedures
- Assisted in defining, developing, and documenting software's business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments on a project-by-project basis
- Assisted in defining software development project plans, including scoping, scheduling, and implementation
- Researched, identified, analyzed, and fulfilled requirements of all internal and external program users.
Education
Certification Exam
Project Management Certificate (PMP) from Project Management Institute - PMP Certification
01.2024
University Overview
Status: In Process
Cornell University
Certificate in Product Management
01.2021
University Overview
University of Waterloo
Certificate course in Project Management Fundamentals
01.2018
University Overview
Sheridan College
Certificate in Software Testing
01.2016
University Overview
York University
Bachelor of Science – Computer Science
01.2006
University Overview
Skills
- Issue Resolution
- Change Management
- Business Processes
- Project Management
- Project Implementation
- Technology Implementation
- Attention to Detail
- Complex Problem Solving
- Performance Monitoring
- Documentation And Reporting
- Budget Control
- Work Planning and Prioritization
- Testing and Troubleshooting
- Customer Needs Assessment
- Data Analysis
- Project Team Coordination
- Schedule Management
- Client Relations
- Stakeholder Negotiations
- Quality Assurance
- Project tracking
- Verbal and Written Communication
- Relationship Building
- Risk Management
- Stakeholder Relations
- Coaching and Mentoring
- Public Speaking
- Project Planning
- Resource Planning
- Material Resource Management
- Documentation Management
- Root Cause Analysis
- Cost Analysis
- Scope development
- Requirements Gathering
- Conflict Resolution
- Status Reporting
- Team Leadership
- Waterfall methodology
- Resource Coordination
- Deliverable Tracking
- Task Delegation
- Risk mitigation planning
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Implementation Project Manager – Team Lead
Trapeze Group
11.2021 - Current
Senior Implementation Consultant
Trapeze Group
11.2017 - 11.2021
Technical Product Specialist
Microcomp Solutions Inc.
12.2016 - 11.2017
Programmer Analyst
Carlson wagonlit travel (former Global Matrix)
03.2013 - 12.2016
Programmer Analyst [CRM Application]/QA
Group Business softwarE (fORMER INTERCHANGE SOLUTION)
10.2007 - 02.2013
Certification Exam
Project Management Certificate (PMP) from Project Management Institute - PMP Certification
Cornell University
Certificate in Product Management
University of Waterloo
Certificate course in Project Management Fundamentals
Sheridan College
Certificate in Software Testing
York University
Bachelor of Science – Computer Science
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