Shabnam Sultani
Northridge
Summary
Driven and adaptable professional with a history of exceeding customer service goals at Kohls and gaining hands-on experience at Mazda Dealership. Demonstrates exceptional communication and organizational skills, bilingual fluency in Farsi, and a commitment to continuous improvement. Proven ability to collaborate effectively and solve problems, enhancing team efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Job Shadow
Manager at Mazda Dealership
12.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Customer Service
Kohls
03.2020 - 08.2021
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Met customer service goals and exceeded customer expectations.
- Supported professional development of bilingual customer service agents.
- Provided exceptional customer service to drive satisfaction.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Elevated customer satisfaction by optimizing customer service communication protocols.
Education
Bachelor of Arts - Business Administration And Management
California State University Northridge
Northridge, CA06-2026
Associate of Arts - Business Administration
Pierce College
Woodland Hills, CA12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Computer skills
- Organizational skills
- Bilingual fluency in Farsi
- Cash Handling Abilities
- Excellent communication
- Multitasking and organization
Languages
Farsi
Timeline
Job Shadow
Manager at Mazda Dealership
12.2021 - 12.2021
Customer Service
Kohls
03.2020 - 08.2021
Bachelor of Arts - Business Administration And Management
California State University Northridge
Associate of Arts - Business Administration
Pierce College
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