SHABNAM SAEIARASI
North Vancouver,Canada
Summary
Experienced banking professional recognized for providing pragmatic and inspirational direction to maximize performance and optimize efficiencies with team member's and key stakeholders. An effective leader who can offer sound financial advice. Effectively leverages cross-collaborative partnerships, focusing on change management, efficiency optimization, process improvement, team leadership, and continuous improvement approaches to leading and managing teams. Effective communicator adept with developing strategic relationships with high-net-worth corporate clients. Extensive knowledge of personal and business credit lending, banking, customer portfolio management, financial analysis, risk management, sales, customer service. Proficient in identifying gaps and root causes while delivering practical solutions to clients that ensure measurable increases in performance and productivity.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
BDC
05.2023 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Worked with customers to develop strategic business and account plans.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Through strategic questions, discussions and diagnostic tools, assess and prioritize clients' business requirements to increase their competitiveness. Recommend the appropriated consulting solutions.
- Network with entrepreneurs, clients and prospects, and discuss the specifics of their business in order to identify the issues, provide them with advice and identify, if applicable, a BDC service offering appropriate to their needs.
- Created my action plan, which is aligned with the Business Centre's objectives. This has allowed me to ensure the growth and retention of current clients in my portfolio while acquiring new clients and creating a business opportunity pipeline.
- Showcase my analytical, negotiation and finance proposals presentation skills, while exercising credit judgement.
- Continuously connect with local business community by networking within various associations and chambers of commerce in order to develop business relationships and obtain references that will facilitate new client acquisition.
Relationship Manager, Commercial Financial
Royal Bank of Canada (RBC)
01.2019 - Current
- Administer a portfolio of large-scale clientele and stakeholders, providing strategic advice on lending options and managing key accounts by recommending customized credit solutions to meet the needs of high-net-worth clients
- Deliver value-added financial advice and solutions that are tailored to client needs while leveraging sales enabling tools, including sales planning, prospecting, and pre-call planning tools to fulfill business objectives
- Employ a continuous improvement approach to consistently deliver a superior client experience while effectively cultivating a needs-based sales strategy for all clients and prospects to increase revenue, deepen client relationships and achieve a high standard of client loyalty
- Acquiring new clients and ensuring alignment to the Home of Best Fit
- Targeting Mid-Market Commercial clients with an annual sales range of $3-10MM with Credit needs up to $25MM
- Responding to changes on financial conditions and requirements of clients through credit discovery conversations; delivering credit advice and recommendations for appropriate credit structures
- Where opportunities are identified, taking actions to improve/ensure risk position is managed within Credit Guidelines and meets time standards
- Demonstrating commitment to the team by sharing best practices, coaching, mentoring and assisting colleagues and Relationship Manager Interns to win as one team
Manager, Credit Structure
Royal Bank of Canada (RBC)
01.2017 - 01.2019
- Assisted clients in creating, growing and diversifying their net worth and income streams and worked strategically with clients to accelerate revenue growth through equitable pricing of Credit Spread and Fees
- Effectively analyzed and articulated cash flow from all income streams and recommended customized credit solutions to meet the needs of high net worth clients
- Provided high-end relationship management and credit advice to high net worth Clients following all five principles of the Black Card Experience
- Prepared and submitted comprehensive and accurate credit proposals for approval with a sense of urgency, supported by required due diligence and analysis of financial statements
- Led the discussion with clients around mortgage renewals and processed client requests
Branch Manager
Royal Bank of Canada (RBC)
01.2016 - 01.2017
- Leveraged partnerships to establish internal and external working relationships to support strategic business objectives and cultivated high employee engagement through talent management, development, and career planning to maximize the performance of the team; and pioneered superior retailing excellence and cultivated a memorable client experience
- Ensured high employee engagement through talent management, development, and career planning
- Delivered results through strong sales management routines and coaching ability
- Led change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
- Coached the team on client advice and education, problem resolution, and prevention at the first point of contact, and advocate for digital enablement and multichannel usage
Manager, Employee Development
Royal Bank of Canada (RBC)
01.2014 - 01.2016
- Provided overall branch management, led the achievement of team sales objectives and related activities to maintain a high standard of operational effectiveness, superior client experience and optimal sales performance to realize the profitable new business acquisition and retention and trained team members about new lending and investment practices, products and services
- Effectively transferred business knowledge to new and existing Banking Advisor Interns through onboarding, supporting and delivering formalized national training programs
- Established a positive client experience leveraging the core principles of adult learning to training branch managers effectively, investment retirement planners and banking advisors and assisted the RBC learning community with ad-hoc special projects within the Training Management Department to ensure efficient delivery of streamlined and efficient training programs
Financial Advisor
Royal Bank of Canada (RBC)
01.2011 - 01.2014
- Engaged with clients to learn about their financial needs and helped them achieve their goals, and provided professional advice and education with proven ability to address complex credit and investment needs concerning both personal and business needs
- Collaborated with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients received customized and targeted expert advice and proactively worked to resolve and prevent banking related problems for clients with a demonstrated attitude of ownership
- Implemented contact and relationship building strategies, and support new client acquisition in local community
Banking Advisor/ Manager, Client Care
Royal Bank of Canada (RBC)
01.2008 - 01.2011
- Proactively engage with clients in all areas of the branch and the community, uncovering banking needs, providing help and advice, identified sales and referral opportunities while working to deliver a memorable client experience
- Contributed to increased sales and business retention and promptly respond to client-initiated contact, assisting them with a full range of financial transactions while working closely with banking clients to effectively understand their individual needs and offered banking solutions
- Guided, directed, and coached employees to deliver exceptional service to customers and prospects
- Understood the needs of clients or prospects to provide sales and service in the best interests of the customers
Education
Mutual Funds License -
Canadian Securities Institute
Calgary, Alberta01.2018
Master of Science - Economics
University of Tehran
Tehran, Iran05-2011
Certified Financial Planner (CFP) -
Mount Royal University
Calgary, Alberta01.2009
Bachelor of Commerce Degree - Management
University of Tehran
01.2008
Skills
- Team Leadership
- Client Focus
- Solutions Development
- Risk Management
- Change Management
- Collaborative Focused
- KPI Management
- Critical Thinking
- Research
- Coaching
- Prioritization
- Resourcing
- Mentoring
Volunteer Engagements
- New-comer Settlement Advisor, IECB-BC Government, Vancouver, British Columbia, 01/01/04, Present
- Event Coordinator: Community Events and WE Day, RBC, Vancouver, British Columbia, 01/01/08, Present
- Volunteer Coordinator, World Vision Canada, Vancouver, British Columbia, 01/01/04, Present
Education professional development
- Chartered Financial Analyst (CFA) Level 2, CFA Institute, Calgary, Alberta, 01/01/20, In Progress
- Mutual Funds License, Canadian Securities Institute, Calgary, Alberta, 01/01/18, 12/31/18
- Certified Financial Planner (CFP), Mount Royal University, Calgary, Alberta, 01/01/09, 12/31/09
- Bachelor of Commerce Degree: Management, University of Tehran, 01/01/08, 12/31/08
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Full Professional
Timeline
Senior Account Manager
BDC
05.2023 - Current
Relationship Manager, Commercial Financial
Royal Bank of Canada (RBC)
01.2019 - Current
Manager, Credit Structure
Royal Bank of Canada (RBC)
01.2017 - 01.2019
Branch Manager
Royal Bank of Canada (RBC)
01.2016 - 01.2017
Manager, Employee Development
Royal Bank of Canada (RBC)
01.2014 - 01.2016
Financial Advisor
Royal Bank of Canada (RBC)
01.2011 - 01.2014
Banking Advisor/ Manager, Client Care
Royal Bank of Canada (RBC)
01.2008 - 01.2011
Certified Financial Planner (CFP) -
Mount Royal University
Bachelor of Commerce Degree - Management
University of Tehran
Mutual Funds License -
Canadian Securities Institute
Master of Science - Economics
University of Tehran
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