Mansureh Salahi
Richmond Hill,ON
Summary
Proven in enhancing customer satisfaction and loyalty across various roles, including a managerial position at Country Style, I excel in complex problem-solving and customer relations. Demonstrated ability to train staff and handle money accurately, achieving operational efficiency and fostering strong customer and team relationships. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier/Food Runner
Maunders
04.2021 - Current
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
- Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
- Provided reliable backup support during peak hours as needed, helping other departments maintain operational efficiency during busy periods.
- Efficiently processed returns or exchanges according to company policies, ensuring a satisfactory resolution for customers while minimizing potential losses for the business.
Cashier/Stock Room Associate
Winners
12.2019 - 03.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing waste.
Crew Member
Bar Burrito
12.2019 - 03.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Manager/Customer Service Representative
Country Style
06.2008 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Adhered to strict food safety guidelines when preparing food items
Education
High School Diploma -
Alghadir
Tehran, IranSkills
- Customer Service
- Customer Relations
- Money handling abilities
- Staff Training
- Building rapport
- Time Management
- Complex Problem-Solving
- Complaint Handling
Languages
English
Professional Working
Persian
Native or Bilingual
Certification
Food Handler Certification (Expiry 2028)
Timeline
Customer Service Representative/Cashier/Food Runner
Maunders
04.2021 - Current
Cashier/Stock Room Associate
Winners
12.2019 - 03.2021
Crew Member
Bar Burrito
12.2019 - 03.2021
Manager/Customer Service Representative
Country Style
06.2008 - 11.2019
High School Diploma -
Alghadir
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