SHABNAM NOOR
Whitby,Canada
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Adept at handling escalations, upselling services, and meeting performance metrics. Ability to work in a fast-paced and high-pressure environment. Proficient in data entry, Microsoft Office, Excel, TeraView, PCLaw, CanLII, and Quicklaw. Ability to type 50 wpm. Strong communication, active listening, and problem-solving skills to effectively resolve customer inquiries.
Overview
7
7
years of professional experience
Work History
Payroll Associate
Altus Group
08.2024 - 04.2025
- Running payroll in a timely manner, making changes to payroll (adding/removing employees, adding/removing deductions, etc.), handling the T4 process, and submitting ROE forms, amongst other payroll duties
- Answering inquiries from clients related to payroll and payable matters, providing recommendations and problem-solving; analyzing data
- Processing end-to-end payroll for multiple clients with different pay frequencies
- Reviewing CRA accounts and responding to notices
- Performed regular audits of data entry into the payroll system to ensure accuracy of payments made to employees.
- Reviewed incoming requests from Human Resources team for changes in employee salary or job titles; updated database accordingly.
Legal Assistance/Receptionist
Morrison Law
03.2022 - 06.2024
- General Administration duties, from answering phone to filing and making copies
- Maintain calendar, scheduling appointments, and completing documents
- Managing, organizing, organizing collating legal documents
- Conducting legal research
- Communicating with clients, counsel, and court officials
- Assisting with billing and accounting service
Sales Representative
Value Mobile
Cedarbrae Mall
06.2018 - 02.2022
- Provide welcoming, authentic and personalized service to customers in order to achieve all customer service and sales targets
- Assisting with store opening and closing duties
- Operate cash registers
- Cross-selling products
- Participate in all relevant training and team meetings as directed by supervisor
Education
Ontario College Diploma - Law Clerk
Seneca College of Applied Arts and Technology
12.2020
PCP Designation -
National Payroll Institute
Skills
- Payroll administration
- CRA compliance
- Data analysis
- End-to-end payroll
- Tax reporting
- Client communication
- Time management
- Problem solving
- Customer service
- Appointment scheduling
- Meeting deadlines
- Inventory management
- Product knowledge
- Organizational skills
- Client relations
Timeline
Payroll Associate
Altus Group
08.2024 - 04.2025
Legal Assistance/Receptionist
Morrison Law
03.2022 - 06.2024
Sales Representative
Value Mobile
06.2018 - 02.2022
Ontario College Diploma - Law Clerk
Seneca College of Applied Arts and Technology
PCP Designation -
National Payroll Institute
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