SHABNAM MISBAH
Winnipeg,Canada
Summary
I have been working at a fast-paced coffee shop for about 15 years, and I have a positive and friendly attitude. Skilled in working independently or working in a team. I am okay in speaking English. I am looking to develop my skills and provide excellent customer service. I am skilled at quickly thinking and resolving potential customer issues that arise.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Tim Hortons
03.2008 - Current
- Answered customer phone calls and appropriately addressed questions and complaints
- Resolved customer concerns to meet unique needs and boost satisfaction
- Maintained high standards of customer service during high-volume, fast-paced operations
- Operated cash registers and handled cash and card transactions
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Trained new employees
Lunch Supervisor
Ecole Bonnycastle School
09.2013 - 07.2014
Lunch Supervisor
Victor Major School
09.2007 - 01.2008
Education
Bachelor Of Arts -
Mehran Degree Girls College
Karachi, Pakistan08.1996
Skills
- Inventory Stocking
- Shelving Items
- Performing Needs Assessments
- Customer Transactions
- Till Counting
- Answering Customer Questions
- Team Representation
- Time Management
- Call Monitoring
- New Hire Training
- Active listening
- Problem-solving
- Communication
- Productivity & organization
- People Skills
- Creativity
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
References
References available upon request
Volunteer Experience
- Lunch Supervisor, 09/01/13, 07/01/14, Ecole Bonnycastle School, Winnipeg, MB
- Lunch Supervisor, 09/01/07, 01/01/08, Victor Major School, Winnipeg, MB
Timeline
Lunch Supervisor
Ecole Bonnycastle School
09.2013 - 07.2014
Customer Service Cashier
Tim Hortons
03.2008 - Current
Lunch Supervisor
Victor Major School
09.2007 - 01.2008
Bachelor Of Arts -
Mehran Degree Girls College
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