Shabnam Mahboobi
Mississauga,Canada
Overview
14
14
years of professional experience
Work History
Program Manager
Humaniti International
Markham, ON
04.2023 - Current
- Managed and coordinated over 360+ strategic projects across 36+ countries, with over 70+ partners, and a combined financial profile of $34 million+ in 3 years, with numerous sub-projects or workstreams through both our Canadian and US offices.
- Managed global grant applications, including research, monitoring of each project, coordinate grant revisions, compliance, asset management, development, payment disbursement, and reporting.
- Ensured compliance with CRA and IRS Internal Affairs requirements and regulations for charities and non profits.
- Increased programming from 20-30 projects per year to 180+ projects in less than 2 years.
- Doubled the onboarding of strategic partnerships from previous years.
- Supported the development, review and approval of proposals and budgets.
- Leveraged technology tools such as Asana, Google Drive, Slack and others for enhanced project tracking, reporting, and information sharing among team members. Also used Descartes Compliance for due diligence.
- Collaborated with leadership, country directors and cross functioning departments to set priorities based on business needs, resource capacity and risk exposure.
- Managed and organized 1000s of media assets for all projects.
- Provided donor care on a regular basis, including taking all calls, providing information, taking and confirming pledges, follow up calls and emails.
- Collected and produced data for all quarterly and annual reports.
- Organized and managed global visits to multiple regions for the Executive Director, including bookings, coordination with partners on the ground, transport, visa applications, asset management and monitoring the trips.
- Managed the Executive Director's schedule and appointments.
- Managed and organized domestic projects, and supported booths at local events.
- Managed storage and organization of inventory of donations and branded merchandise.
- Established and maintained effective internal and external communication channels
- Improved program efficiency by developing and streamlining processes and implementing time-saving solutions.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Project Lead
- Project Name: “Dil ba Dil” (heart to heart)
Project Lead
ABRAR Trauma and Mental Health Services
Mississauga, ON
09.2021 - 04.2024
- Led multiple cohorts for an early intervention mental health and support program for 30-50 female newcomer Afghan women over a 10 week period.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- In partnership with the ABRAR marketing team, developed and delivered culturally sensitive and trauma informed marketing strategies and media relations
- Partnered with project team members to identify and quickly address problems.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Associate Manager
Under Armour
Halton Hills, ON
05.2022 - 11.2022
- Acting store manager for a high volume beacon store and a team of 80+ employees at this location.
- Oversaw recruiting, training and onboarding process for all newly hired employees, scheduling and payroll for store team and supported staff development and goal attainment.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Senior Assistant Manager
Under Armour
Halton Hills, ON
11.2019 - 05.2022
- Led a team of 8 junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
Assistant Manager of Operations
Under Armour Canada
Vaughan, Ontario
01.2019 - 11.2019
- Collaborated with staff of 80 employees to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Sales Lead Manager
Under Armour
Vaughan, Ontario
10.2018 - 06.2019
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
Operations Manager
Wal Mart
Etobicoke, ON
03.2018 - 08.2018
- Managed 250 employees including associates and department managers, successfully in fast-paced environment through proactive communication and positive feedback
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Assistant Manager of Customer Experience
Wal Mart
Etobicoke, ON
10.2017 - 03.2018
Assistant Manager-Fulfillment Manager
Wal Mart
Toronto, ON
05.2017 - 10.2017
Assistant Manager
Homelines, Wal Mart
Etobicoke, ON
09.2015 - 10.2017
Assistant Manager
Carter's Oshkosh
Brampton, Ontario
03.2012 - 08.2015
Education
Bachelor of Science - Kinesiology
York University
York, ON06-2014
Skills
- Project management
- Risk analysis and management
- Analytical decision-making
- Monitoring performance metrics
- Task prioritization
- Strategic planning
- Workflow optimization
- Client/Customer support
- Operational efficiency management
- Cross-functional collaboration
- Remote workforce oversight
- Stakeholder engagement
- Experience with ASANA and Salesforce
- Cross-functional team coordination
- Copywriting
- Proficient in Microsoft Office, Google Drive
- Multi-faceted operations oversight
- Strong focus on accuracy
- Policy and procedure improvements
- Partnership development
Languages
English
Farsi
Punjabi
Hindi
Urdu
Awards
Hero Award-Rotary Club, St Catharines., Recognizes people who have made a positive impact on their community or workplace, but don't seek recognition
Timeline
Program Manager
Humaniti International
04.2023 - Current
Associate Manager
Under Armour
05.2022 - 11.2022
Project Lead
ABRAR Trauma and Mental Health Services
09.2021 - 04.2024
Senior Assistant Manager
Under Armour
11.2019 - 05.2022
Assistant Manager of Operations
Under Armour Canada
01.2019 - 11.2019
Sales Lead Manager
Under Armour
10.2018 - 06.2019
Operations Manager
Wal Mart
03.2018 - 08.2018
Assistant Manager of Customer Experience
Wal Mart
10.2017 - 03.2018
Assistant Manager-Fulfillment Manager
Wal Mart
05.2017 - 10.2017
Assistant Manager
Homelines, Wal Mart
09.2015 - 10.2017
Assistant Manager
Carter's Oshkosh
03.2012 - 08.2015
Bachelor of Science - Kinesiology
York University