Shabnam Mahboobi
Resilient Leader
Mississauga,ON
Summary
Energetic and Passionate Supervisor versed in motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working and Forward-thinking with 12 years of experience leading teams, delivering results and exceeding expectations by applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Proactive and Results-driven individual focused on continuous operational improvement by developing teams while improving processes and increasing productivity. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Creative and motivated Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables. Currently leading an early intervention support project for Afghan newcomers projected to be scaled nationally.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Associate Manager
Under Armour
Halton Hills, ON
05.2022 - 11.2022
- Acting store manager for a high volume beacon store and a team of 80+ employees at this location.
- Oversaw recruiting, training and onboarding process for all newly hired employees, scheduling and payroll for store team and supported staff development and goal attainment.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Cross-trained existing employees to maximize team agility and performance.
Senior Assistant Manager
Under Armour
Halton Hills, ON
11.2019 - 05.2022
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager of Operations
Under Armour Canada
Vaughan, Ontario
01.2019 - 11.2019
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Collaborated with staff of 80 employees to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Maximized profits by reducing waste in payroll administration and increasing sales.
Sales Lead Manager
Under Armour
Vaughan, Ontario
10.2018 - 06.2019
Operations Manager
Wal Mart
Etobicoke, ON
03.2018 - 08.2018
- Managed 250 employees including associates and department managers, successfully in fast-paced environment through proactive communication and positive feedback
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Assistant Manager
Wal Mart
Etobicoke, ON
10.2017 - 03.2018
Assistant Manager-Fulfillment Manager
Wal Mart
Toronto, ON
05.2017 - 10.2017
Assistant Manager
Homelines, Wal Mart
Etobicoke, ON
09.2015 - 10.2017
Assistant Manager
Carter's Oshkosh
Brampton, Ontario
03.2012 - 08.2015
- Drove sales to achieve daily and monthly quotas and KPIs to increase sales from 110 to 130%
- Coached team on effective upselling and cross-selling methods
- Monitored employee performance and developed improvement plans
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Education
Bachelor of Science -
KinesiologyYork University
01.2008 - 06.2014
Skills
Conflict resolutionundefined
Timeline
Associate Manager
Under Armour
05.2022 - 11.2022
Senior Assistant Manager
Under Armour
11.2019 - 05.2022
Assistant Manager of Operations
Under Armour Canada
01.2019 - 11.2019
Sales Lead Manager
Under Armour
10.2018 - 06.2019
Operations Manager
Wal Mart
03.2018 - 08.2018
Assistant Manager
Wal Mart
10.2017 - 03.2018
Assistant Manager-Fulfillment Manager
Wal Mart
05.2017 - 10.2017
Assistant Manager
Homelines, Wal Mart
09.2015 - 10.2017
Assistant Manager
Carter's Oshkosh
03.2012 - 08.2015
Bachelor of Science -
KinesiologyYork University
01.2008 - 06.2014
Similar Profiles
Jesse MarquezJesse Marquez
Sales Associate at Under ArmourSales Associate at Under Armour
Matthew R. JacobsonMatthew R. Jacobson
Store Manager at Under ArmourStore Manager at Under Armour
Emanuel GarciaEmanuel Garcia
Sales Associate at Under ArmourSales Associate at Under Armour
Dylan AdamsDylan Adams
Account Services Professional at Under ArmourAccount Services Professional at Under Armour
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit