Shabnam Kaur
Kenora,ON
Summary
Dynamic professional with a proven track record at Toronto Best Auto and Tim Hortons, enhancing customer satisfaction and retention through effective problem-solving and operational improvements. Skilled in decision-making and attention to detail, I successfully led projects under tight deadlines, driving impactful changes that fostered a positive customer experience.
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Hortons
Kenora, ON
06.2024 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Collected, arranged, and input information into database system.
Receptionist
Toronto Best Auto
Toronto, ON
12.2022 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
General Business - Accounting
Alpha College of Business And Technology
Toronto, Ontario08.2023
Skills
- Goal oriented
- Customer service
- Attention to detail
- Complex Problem-solving
- Decision-making
Availability
Full Time
Timeline
Supervisor
Tim Hortons
06.2024 - Current
Receptionist
Toronto Best Auto
12.2022 - 03.2024
General Business - Accounting
Alpha College of Business And Technology