Shabir Zekria
Motivated and detail-oriented IT professional with a strong foundation in computer hardware, software, operating systems, networking, and technical troubleshooting. Trained in CompTIA A+ and Network+ concepts through hands-on coursework, with experience installing, configuring, maintaining, supporting, and diagnosing Windows and Linux systems. Backed by over six years of customer service experience in fast-paced environments, bringing excellent communication, problem-solving, and interpersonal skills to effectively support end users and resolve technical issues. Known for being a quick learner, dependable team player, and someone who enjoys solving technical challenges. Eager to contribute to an organization by delivering exceptional IT support while continuously growing professionally and expanding my technical knowledge in the information technology field.
Work History
Sales Consultant
4 Years 9 Months- Developed strong interpersonal and communication skills through daily interactions with a diverse customer base.
- Learned to effectively listen to customers' needs and preferences, tailoring sales pitches accordingly.
- Acquired the ability to convey technical information in a clear and understandable manner to customers.
- In depth knowledge with customer leads programs such as CRM, 1Eighty, AutoAlert and HomeStars
Student
7 Months- Installed, configured, and troubleshot Windows and Linux operating systems in hands-on lab environments.
- Diagnosed and resolved hardware, software, and basic network connectivity issues using industry-standard troubleshooting techniques.
- Configured computer hardware, peripherals, user accounts, and system settings while performing software installations and updates.
- Applied networking concepts including TCP/IP, DNS, DHCP, subnetting, and network security through practical coursework and projects.
- Developed strong technical, analytical, and customer service skills by completing hands-on IT labs and collaborating on technical projects.
Education
High School Diploma
Advanced Diploma - Business Administration Management
- Cyber Security Specialist
Completed Coursework
- IT Fundamentals, 2026
- Managing and Mantaining PC's, 2026
- Active Directory And Laptop Management, 2026
- IT Ticketing Systems, 2026
- Network+, 2026
- Configuring a Windows Client Operating system, 2026
- Deploy and Automate Secure Cloud Environments, 2026
- Installation and Management of Servers, 2026
- Linux Administration and Management, 2026
Projects
- High-Performance PC Build Research
- PC Assembly Process
- PC Testing and Verification Report
- Linux OS on Virtual Machine
- TestOut Client Pro
- Managing Cloud Backup and Recovery