Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

SHABIR DHANJI

SHERWOOD PARK,Canada

Summary

I want to extend my career in management. I am applying for the Manager position. Highly motivated, with a background in retail sales, skilled in customer service, and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow, and increased satisfaction.

Overview

25
25
years of professional experience

Work History

Senior MHF Sales Associate & Team Lead

The Bay - West Edmonton Mall
Edmonton, Alberta
08.2020 - Current
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Described merchandise and explained use, operation and care.
  • Key Account Manager
  • Co-Sales Associate Chairman for Health & Safety

Sale Manager - Major Home Fashion, Gift Registry, Soft Home, and Linens

The Bay - City Centre
Edmonton, Canada
03.2006 - 08.2020
  • February 1, 2009 - Stepped down to Major Home Fashion Associate Position
  • Co-Associate Chairman for the Health & Safety Committee & Team Lead
  • November 27, 2017 - Key Account Manager
  • Conducted morning meeting sessions with staff, trained new staff in all aspect of the Major Home Fashion Department, Managed Store during Inventory Count, Handled Customer Complaints, was an Instant Credit and Total Guard Ambassador, motivated staff to succeed in sales, Handled Customer Complaints and Issues, as a Health and Safety Co-Chairman; I conducted Health & Safety meetings, Assisted with Audits, conducted mock evacuation and fire drills, in morning meeting sessions demonstrated ladder Safety, Knife Safety, Heavy Lifting Safety, etc
  • Analyzed business performance data and forecasted business results for upper management.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Sales Manager - Major Home Fashion, Gift Registry, Soft Home, and Linens

The Bay
West Edmonton Mall, Canada
04.2005 - 03.2006
  • Promoted from Sales Associate for Major Home Fashion to Sales Manager

Sales Manager

President's Choice Financial
St. Albert, Canada
11.1999 - 06.2003
  • Promoted from Sales Associate Position to Sales Manager
  • Managed, hired, trained, conducted performance review, held RRSP Training Seminars for Staff at Company events, and audits at 5 locations

Education

Emergency Fist Aid Certificate - Intermediate Fist Aid & CPR/AED Level

First Aid Certificate
Edmonton, AB
12-2026

Accounting Diploma - Business Administration

Northern Alberta Institute of Technology
06.1989

High School Diploma -

Ross Sheppard Composite High School
06.1986

Skills

  • One on One Associate Training
  • Providing and Accepting Feedback
  • Honesty
  • Empathy
  • Listening
  • Providing Great Customer Service
  • Leadership
  • Teamwork
  • Customer service
  • Team building
  • Employee training
  • Health and safety compliance
  • Stocking and receiving
  • Sales goals attainment
  • Flexible schedule
  • Time management
  • Customer engagement
  • Sales training
  • Goal oriented

References

Available upon request

Languages

English
Professional
Gujarati
Professional

Timeline

Senior MHF Sales Associate & Team Lead

The Bay - West Edmonton Mall
08.2020 - Current

Sale Manager - Major Home Fashion, Gift Registry, Soft Home, and Linens

The Bay - City Centre
03.2006 - 08.2020

Sales Manager - Major Home Fashion, Gift Registry, Soft Home, and Linens

The Bay
04.2005 - 03.2006

Sales Manager

President's Choice Financial
11.1999 - 06.2003

Emergency Fist Aid Certificate - Intermediate Fist Aid & CPR/AED Level

First Aid Certificate

Accounting Diploma - Business Administration

Northern Alberta Institute of Technology

High School Diploma -

Ross Sheppard Composite High School

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