Shabhad Sandhu
ANTIOCH
Summary
Motivated professional with strong work ethic and adaptability. Demonstrated exceptional interpersonal skills while effectively managing tasks independently and mastering new skills rapidly. Committed to utilizing time management and organizational abilities to contribute to company growth in entry-level opportunities.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Sports hospitality
MLC
Oakland
06.2026 - Current
- Evaluated customer needs through direct interactions to enhance satisfaction.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Completed day-to-day duties accurately and efficiently.
Front Desk Agent
Wharff inn
San Francisco
03.2026 - Current
- Greeted guests warmly and provided check-in assistance.
- Handled guest requests and resolved issues promptly and professionally.
- Processed reservations using hotel management software effectively.
- Managed multi-line phone system for incoming calls and inquiries.
- Maintained cleanliness and organization of front desk area.
Front of House Staff Member
Shake Shack
01.2025 - 02.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Provided menu information and recommendations to help customers make choices.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed cash register operations and processed customer transactions accurately.
- Maintained cleanliness and organization of dining area and kitchen spaces.
- Assisted with food preparation and ensured adherence to food safety standards.
- Supported training of new team members on operational procedures and practices.
Education
Bachelor of Science - Hospitality And Tourism Management
San Francisco State University
San Francisco, CA 01.2022 - 05.2026
Skills
- Event coordination
- Catering management
- Reservation management
- Customer service
- Planning
- Organization and time management
- Team collaboration
- Supervision and leadership
- Problem solving
- Analytical and critical thinking
- Communication skills
Timeline
Sports hospitality
MLC
06.2026 - Current
Front Desk Agent
Wharff inn
03.2026 - Current
Front of House Staff Member
Shake Shack
01.2025 - 02.2026
Bachelor of Science - Hospitality And Tourism Management
San Francisco State University
01.2022 - 05.2026