Shabeena Hashimi
Ottawa
Summary
My compassionate care and administrative talents will deliver superior health care to patients in their time of need. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electrocardiogram Technician
The Ottawa Hospital
04.2024 - Current
- Performed electrocardiograms on patients and ensured accuracy of data collection.
- Analyzed EKG results and reported any abnormalities to physicians.
- Assisted in the preparation of patient charts, including entering relevant medical history information into the computer system.
- Provided guidance to other staff members regarding proper techniques for conducting EKGs.
- Educated patients on the procedure process before beginning each test.
- Inspected all equipment regularly to make sure it was working correctly.
Clinical Extern
Ottawa General Hospital
07.2023 - 04.2024
- Helping patients with activities of daily living (ADLs) such as bathing, dressing, and toileting.
- Monitoring and recording vital signs, including temperature, blood pressure, and heart rate.
- Assisting with patient mobility, transfers, and positioning to prevent bedsores.
- Adhering to infection control protocols and ensuring a safe and clean patient environment.
- Distributing and helping patients with meals, ensuring dietary requirements are met.
- Collaborating with other healthcare professionals, such as nurses, physicians, and therapists, to ensure the best care for patients.
Hospital Support Aid
The Ottawa Hospital (General)
01.2023 - 03.2023
- Effectively communicates and interacts with patients, family members, visitors, staff, and volunteers courteously and professionally.
- Understands how to safely support patients living with disabilities, including, but not limited to mobility issues, visual deficits, etc.
- Assists at mealtimes and during nutritional breaks by helping with set up after the delivery of the trays
- Communicates safety, patient, and environmental concerns related concerns with the supervisor
- Retrieves equipment and accesses unit supplies, as required
Customer Care Associate
Leons Furniture
01.2021 - 09.2023
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Audited customer account information to identify issues and develop solutions.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Head BOOKKEEPER
Food Basic
12.2019 - 09.2022
- Manages and maintains accurate supporting records for all accounting entries
- Correctly prepares all daily and weekly sales and cash reports
- Ensure all store office functions are completed correctly and on time
- Responsible for being visible and actively greeting, engaging, and assisting customers
- Collected and analyzed account information to reconcile financial discrepancies.
- Performed bookkeeping and accounting consulting services.
Education
Diploma - Primary Care Paramedic
Algonquin College
Ottawa, ON04.2025
Diploma - Advanced Biotechnology
Algonquin College
Ottawa, ON01.2019
Diploma - General Arts And Science
Algonquin College
Ottawa, ON01.2016
Diploma - High School
Rideau District High School
Ottawa, ON01.2014
Skills
- Collaborating with other team members respectfully and confidently in a coordinated approach to meet or exceed customer needs
- Ability to work under pressure and make rapid appropriate decisions
- Have the ability to work independently and effectively with minimal supervision
- Have the ability to be empathetic, and caring, demonstrate respect, remain flexible, and get along well with others
- Have the ability to speak multiple foreign languages fluently
- Ability to demonstrate leadership qualities
Languages
English
Full Professional
Persian
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Korean
Limited Working
Certification
- Standard First Aid and CPR/AED Level C
- IMS-100 Certificate
- Nonviolent Crisis Intervention
- Valley Respiratory Testing
- F license
Timeline
Electrocardiogram Technician
The Ottawa Hospital
04.2024 - Current
Clinical Extern
Ottawa General Hospital
07.2023 - 04.2024
Hospital Support Aid
The Ottawa Hospital (General)
01.2023 - 03.2023
Customer Care Associate
Leons Furniture
01.2021 - 09.2023
Head BOOKKEEPER
Food Basic
12.2019 - 09.2022
Diploma - Primary Care Paramedic
Algonquin College
Diploma - Advanced Biotechnology
Algonquin College
Diploma - General Arts And Science
Algonquin College
Diploma - High School
Rideau District High School
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