SHABEAR KAMERON EBADY
Whitby,Ontario
Summary
As a dedicated employee, I wish to obtain a position within a fast-paced organization where I can maximize my customer service skills and knowledge. I hope to gain experience that effectively contributes to my already vast development, thus contributing to the success of the company.
Highly motivated, reliable with meticulous attention to detail, seeking a role where customer service, communication and organizational strengths can be effectively utilized. Energetic and flexible, equally effective working independently or in a team
Overview
6
6
years of professional experience
Work History
Team Member
Tim Hortons
08.2024 - Current
Customer Service Representative
MePrint Signs
12.2021 - 07.2024
- Managed a small team of representatives to meet customer needs and requests
- Managed approximately 40 inbound calls per day and satisfied any customer concerns on orders that had been placed for their signs
- On top of performing positional roles, I also: Helped scale company revenue into five-digits per month by implementing online marketing tactics
- Managed technical solutions for employees which included software installations and troubleshooting technical issues with hardware and software. This included data-loss, deleted files, user errors, internet connectivity issues, etc.
Team Member
Tim Hortons
06.2020 - 12.2021
- Managed drive-thru and storefront and fulfilled customer orders
- Kept a clean workspace so as to maximize fast-paced productivity
- Managed multiple orders at any time whilst performing roles as a supervisor
- Ensured customer loyalty by providing exceptional customer service so as to gain regular customers.
Customer Service Representative
Optima Communications
04.2018 - 08.2019
- Ensured customer satisfaction by providing exceptional customer service that exceeded company standards
- Answered inbound calls and assisted clients with their insurance needs and requests
- Worked towards daily and weekly goals so as to ensure constant productivity and customer and company satisfaction.
- Exceeded sales target of 5 sales per week routinely achieving 12-15 sales each week
Education
Bachelor Of Science - Math And Computer Science - Part Time
Ontario Tech University
Oshawa, ON05.2028
Skills
- Communication
- Conflict Resolution
- Problem Solving
- Customer Service
- Attention to Detail
- Analytical Skills
- Commercial Awareness
- Determination
- Technology Literacy
Timeline
Team Member
Tim Hortons
08.2024 - Current
Customer Service Representative
MePrint Signs
12.2021 - 07.2024
Team Member
Tim Hortons
06.2020 - 12.2021
Customer Service Representative
Optima Communications
04.2018 - 08.2019
Bachelor Of Science - Math And Computer Science - Part Time
Ontario Tech University
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