Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Shabbir Mohamedali

Edmonton

Summary

Dynamic Computer Technician with a proven track record at Soroc Technology Inc., excelling in troubleshooting and optimizing system performance. Adept at hardware repairs and software installations, I enhance customer satisfaction through exceptional technical support and attention to detail. Committed to continuous improvement and user training, ensuring seamless operations and effective solutions.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Computer Technician

Soroc Technology Inc.
02.2006 - 07.2025
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners . I have lots of experience in MFP printer repairs Such as Ricoh, Lexmark , HP .
  • Updated and replaced outdated drivers and software for computers and office machines.

Computer Service Technician

Metro Computers
04.1993 - 02.2005
  • Provided unparalleled customer service to clients.
  • Kept abreast of industry trends and emerging technologies to provide informed recommendations for equipment upgrades or replacements when necessary.
  • Improved customer satisfaction by providing timely and efficient technical support.
  • Managed inventory of computer parts and accessories, maintaining optimal stock levels for quick repairs or replacements as needed.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Monitors and some to component level.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

Education

Bachelors of Engineering Electronics And Telecommu - Electronic Engineering

University of Pune, India
Pune, India
12-1975

Skills

  • Computer assembly
  • Desktop and laptop installations
  • Computer troubleshooting
  • Installation and repair
  • Attention to detail
  • Software installation
  • System upgrades
  • Device configuration
  • Hardware and software installation
  • Customer service
  • Printers and peripherals installation
  • Printer setup
  • Technical support
  • Analytical thinking
  • System testing
  • Performance optimization
  • Help desk support
  • Work integrity
  • Web security
  • Peripheral repair
  • User training

Accomplishments

  • Supervised team of 3 staff members.

Languages

English
Full Professional
Swahili
Full Professional
Hindi
Limited Working
Gujarati
Limited Working

Certification

  • A+ Comptia
  • Server + Comptia
  • PDI + Comptia
  • Dell desktop
  • HP printers
  • Lexmark Printers
  • IBM / Lenovo desktops
  • Ricoh Network MFP Printers


Timeline

Computer Technician

Soroc Technology Inc.
02.2006 - 07.2025

Computer Service Technician

Metro Computers
04.1993 - 02.2005

Bachelors of Engineering Electronics And Telecommu - Electronic Engineering

University of Pune, India

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Shabbir Mohamedali