Shabbir Hasim
Burnaby,Canada
Summary
Customer service professional with 10 years of experience, specializing in communication and issue resolution. Proven track record in leading teams and delivering results in dynamic environments. Expertise in safety standards, customer relations, and inventory management. Proactive in organizing workflows to meet operational demands.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
JetSet YVR Parking
British Columbia
03.2023 - Current
- Supervised team of 15 employees during shifts, enhancing operational efficiency.
- Oversee daily opening and closing procedures.
- Manage employee scheduling, including task allocation.
- Coached and trained employees to elevate performance and customer service standards.
- Enforce company policies and safety standards.
- Resolve customer complaints promptly and effectively.
- Conduct regular inspections of the work environment to ensure cleanliness.
- Collaborated with management on strategies to enhance operational efficiency and boost customer satisfaction.
- Coordinated parking services to enhance customer convenience.
Customer Service Agent Lead
Executive Aviation
British Columbia
05.2022 - 10.2023
- Supervised team of customer service agents, ensuring delivery of high-quality service to airline passengers.
- Managed ticketing and check-in counter operations to ensure efficiency and adherence to airline policies.
- Trained and mentored new hires on customer handling and conflict resolution.
- Assisted with passenger boarding and resolved issues to ensure timely departures.
- Monitored service standards, contributing to consistently high customer satisfaction rates.
- Assisted with passenger boarding and resolved issues to ensure timely departures.
- Collaborated with other departments (e.g., baggage handling, security) to ensure smooth operations.
- Managed team scheduling to optimize productivity and service delivery.
Supervisor
Pacific Coastal Airline
British Columbia
09.2019 - 06.2022
- Led a team of customer service agents to ensure high levels of service delivery.
- Managed operations at check-in counters, boarding gates, and baggage claim areas.
- Developed and implemented training programs that improved staff service and operational performance.
- Handled escalated inquiries and issues, resulting in increased customer satisfaction.
- Collaborated with cross-functional teams to enhance overall passenger experience.
- Reduced customer complaints by 20% through process improvements.
- Achieved a 95% on-time departure rate by refining boarding procedures.
Ramp Lead Agent
Global Aviation
British Columbia
09.2020 - 08.2021
- Supervised a team of 10 employees during assigned shifts.
- Managed employee scheduling and task delegation to optimize shift operations.
- Provided training and support to enhance team performance.
- Monitored inventory and placed orders to maintain stock levels.
- Enforced company policies and safety protocols.
- Resolved customer complaints and ensured satisfaction.
- Implemented cost-reduction strategies that decreased operational expenses.
- Facilitated leadership and training initiatives that resulted in high customer satisfaction.
Education
Remic Mortgage Agent Certificate -
Remic Institute
Ontario06-2022
Professional Mortgage Advisor Training -
CeMAP Training
London, UK09-1999
Bachelor’s - Business Management
Westminster University
London, UK05-1999
BTEC, GNVQ, Advanced & HND - Business Studies & IT
Newham College
London, UK05-1996
Skills
- Customer service management
- Operational efficiency
- Schedule optimization
- Staff coordination
- Performance management
- Team leadership
- Training and coaching
- Conflict resolution
- Relationship management
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridSalary Range
$65000/yr - $200000/yrTimeline
Shift Supervisor
JetSet YVR Parking
03.2023 - Current
Customer Service Agent Lead
Executive Aviation
05.2022 - 10.2023
Ramp Lead Agent
Global Aviation
09.2020 - 08.2021
Supervisor
Pacific Coastal Airline
09.2019 - 06.2022
Remic Mortgage Agent Certificate -
Remic Institute
Professional Mortgage Advisor Training -
CeMAP Training
Bachelor’s - Business Management
Westminster University
BTEC, GNVQ, Advanced & HND - Business Studies & IT
Newham College