Summary
Overview
Work History
Education
Skills
Timeline
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Shabana V.S.

Brampton,ON

Summary

Motivated and resourceful Supply Chain Specialist with over 2 decades of expertise managing people in supply chain projects, handling compliance, inventory control, production planning, customer service and logistics. Meticulous team player focused on developing and implementing process controls, ensuring quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.

Overview

23
23
years of professional experience

Work History

Supply Chain Specialist

Samsung Electronics
, Canada
12.2022 - Current
  • Perform analysis and generate svc parts sales forecast/inventory projection reports based on historical/statistical trends/data
  • Monitor svc parts inventory levels and coordinate with Parts Depot to place purchase orders as necessary to keep optimized stock level
  • Minimize parts back order and Simulate parts price
  • Communicate with Vendor, Parts Depot and HQ on svc parts related issues
  • Communicate with 3PL to obtain parts availability, delivery date and shipment status for svc parts
  • Manage buffer stock in service team and support planning team’s activity as required
  • Share Parts Sales Forecast with Depot to place purchase order using SAP
  • Validate parts forecast with various analysis (historical, seasonality etc.) Monitor and coordinate to maintain Safety Stock Levels with Depot Work with service centre partners to forecast future demand Identify and communicate supply constraints with network team in a timely manner and create recovery plan Coordinate with Vendors and logistics to expedite shipments to ensure parts arrive on time Manage and plan EOL parts requirements to support demand Communicate with Depot to manage safety stock Back Order Management: Minimize Back Order and Share status with Depot and network team Review Daily parts orders and communicate with Depot and service centres Daily Communication with Suppliers, Depot, 3PL and internal Team Manage/update service parts KPI and generate analysis report
  • Achievements: NCP request (non-Charge /in-warranty parts) backlog for 2022 cleared in 1.5 months of employment Reduced time of part fulfillment requests from 5 days to 1.2 days (Target time 3 days) Efficient filtering of in-warranty part request by strictly adhering to policy; reduced NCP monthly cost drastically (cost reduction data for 2023, not yet released).

Technical Solutions Specialist

NTT, Roger’s Telecom
08.2021 - 11.2022
  • Identifying and soliciting potential and existing clients to promote sales for client – ROGERS COMMUNICATIONS INC
  • Managing call flows, providing first call resolution and satisfying customer expectations Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions
  • Providing technical solutions to clients where products or services must be tailored to suit their needs Leveraging program tools and processes to illustrate benefits of the service and product offerings
  • Estimating cost of activating and maintaining the equipment or service Verifying and updating critical customer information by accessing client’s database Accurately accessing information regarding customers directly the client’s database in order to update and verify critical information
  • Providing ongoing technical support and resolve any issues Resolving and troubleshooting any technical problems related to products and services
  • Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions Implementing sales strategies to achieve personal and business goals
  • Achievements: Worked for promoting campaign of Roger’s Telecom, Canada Successfully contributed to Team targets while working strictly as per policy guidelines

Manager - Logistics & Supply Chain

Acasia Maritime FZ LLC
Abu Dhabi , AE
01.2019 - 01.2021
  • Supervision and Planning for NVOCC services to GCC and Indian Sub-continent
  • Business development for Freight Forwarding and Agency products
  • Introduce new service sectors for container movements and identify new markets Brand development and establishment in the region Overseas product pricing with regional pricing Heads Associate with agents and principals for product marketing and sales Vendor nomination and appointment with Pricing Team for Insurance Brokers, Slot and stack operators for NVO business
  • Crisis Management: conduct contingency planning and management in case of supply chain disruptions
  • Maintain cordial relationships with business partners and able to develop a good clientele Sourcing and Procurement for key clientele
  • Led and managed projects to support logistics efforts and plans.
  • Maintained high standards of internal and external customer service.
  • Worked collaboratively with customers and staff at various levels.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Conducted research on logistics operations and performed literature reviews, interviews and site visits.
  • Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
  • Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Achievements: Attained AED 1.5 million annual saving in freight management for a client during pandemic situation Successfully negotiated with Chinese overseas agents for 40% storage waivers from a USD 5 million dues for containerized cargo

General Manager - Freight Forwarding & Logistics

ASCO LLC
Abu Dhabi, UAE
11.2009 - 12.2019
  • In charge of Indian Sub-continent and Middle East commercial activity pertaining to FCL export and Import Project Management
  • Supervised employees through planning, assignments and direction.
  • Trained employees on duties, policies and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions within the team
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to HSE requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Led employee evaluations with constructive feedback to boost performance.
  • Coordinated training activities for employees to ensure compliance with company requirememts, policies and procedures.
  • Resolved customer complaints while maintaining high quality standards of service delivery from within company policies
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Maintained cordial relationships with vendors to obtain the best pricing on supplies and materials.
  • Detailed MIS reports and presentations for senior leadership and principals outlining key performance metrics related to operational success.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Performed routine audits (ISO 9001:2015) of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Achievements: Attained 100% of Key clientele retention annually for 9 years. Built and maintained Key clients with export volumes over 5000 TEUS

Manager - Export Sales

Rais Hassan Saadi Co L.L
DUBAI, ON
04.2006 - 10.2009
  • Working with Key Accounts to forecast demand for each quarter for inventory projections to inhouse carrier Co-ordinate with Operations team and Trade office to ensure inventory availability as per clients’ monthly forecast Overall management of inventory of containers Arranging and conducting for survey of project cargo, guidance to team members for quoting of Oversize, special equipment stowage plan, etc
  • Shippers stuffing plan and loading schedule is met by the operations team for Hyundai Merchant Marine (HMM) Container Lines
  • Liaise with concerned officials for any specific or special documentation requirement including legalizations, police permission, escort for Oversize special cargo, etc
  • Clarification to Documentation clerk on client’s L/C and guide customers for L/C negotiation as per current market conditions Vendor approvals for Shipping Lines – NVOCCs, Truckers for both normal and abnormal loads, Equipment hire, etc
  • Efficient management of inventory to ensure optimal utilization and ensure equipment utility on FIFO basis to ensure minimal storage cost.
  • Achievement: 75% export full for 2007 to 2009 for quick turn-around of inventory as export full within 15 free days of port storage for all lines - HMM, ANL, BAYLINE & GOODRICH.(empty back load reduced to 25% from 90%)

Freight Sales Co-ordinator

United Arab Shipping Company
, UAE
07.2004 - 09.2005
  • Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons to potential customers.
  • Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory.
  • Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
  • Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.

Project Logistics Co-ordinator

Towell Barwil Co LLC
, Oman
07.2001 - 12.2003
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Managed portfolio of projects to drive on-time deliverables within scope and budget.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Handled portfolio of initiatives to support organization's goals.
  • Established and maintained quality performance metrics to meet objectives.
  • Assessed, monitored and reported on work progression.
  • Assisted project manager in drafting schedules and related documentation.

Course Co-ordinator

Indian Academy for Higher Education
Muscat, Oman
08.2000 - 07.2001
  • Canadian IDs available:
  • Holds Valid Canadian work permit
  • Holds Valid Canadian Driver’s Licence
  • Coordinated the scheduling of classroom space for courses offered by the department.
  • Assisted with the design of new curricula for courses as needed.
  • Provided technical assistance to faculty in developing online course materials.
  • Facilitated communication between instructors and students about important information related to their studies such as assignments due dates or exam schedules.
  • Conducted regular meetings with faculty members to discuss curriculum changes and updates as needed.
  • Collaborated with other departments in order to ensure that course offerings meet institutional standards.
  • Updated course descriptions in college catalogs annually.
  • Maintained accurate records of student enrollment in each class section offered by the department.
  • Organized and managed student registration for all courses.
  • Advised students on available options when selecting which courses they should take based on their individual needs.
  • Responded promptly to inquiries from students, staff, faculty, administrators, alumni, and external partners regarding courses offered by the department.

Education

Six Sigma Yellow Belt/ Change Management – 360 -

Mohawk College
12.2021

Supply Chain Management -

SCM) – Mohawk College
08.2021

Project Management Professional (PMP) - Project Management

Project Management Institute (PMI)
USA
03.2023

Master of Computer Application (M.C.A) -

Calorx Teacher's University
06.2018

Bachelor of Information Technology (B.I.T -

Indira Gandhi National Open University
04.2004

Advanced Diploma in Project Management - Supply Chain And Operations Management

York University
Toronto, ON
09.2022

Procurement Certification - ASCM/ APICS -

ASSOCIATION OF SUPPLY CHAIN MANAGEMENT (APICS)
USA
11.2023

Skills

  • Certified Supply Chain Professional
  • Certified Project Management Professional (PMP)
  • Proficient with MS Office – Word, Excel, Access, Power Point, Publish
  • ERP software: SAP S/4 HANA, EPICOR
  • Experienced Business Data Analyst
  • Quick Learner with IT platforms
  • Quality Assurance Standards
  • Customer Relationship Management
  • Production Scheduling & Inventory management
  • Strategic planner: Cost Reduction Strategies
  • Excellent communication & negotiation
  • People and Team Management

Timeline

Supply Chain Specialist

Samsung Electronics
12.2022 - Current

Technical Solutions Specialist

NTT, Roger’s Telecom
08.2021 - 11.2022

Manager - Logistics & Supply Chain

Acasia Maritime FZ LLC
01.2019 - 01.2021

General Manager - Freight Forwarding & Logistics

ASCO LLC
11.2009 - 12.2019

Manager - Export Sales

Rais Hassan Saadi Co L.L
04.2006 - 10.2009

Freight Sales Co-ordinator

United Arab Shipping Company
07.2004 - 09.2005

Project Logistics Co-ordinator

Towell Barwil Co LLC
07.2001 - 12.2003

Course Co-ordinator

Indian Academy for Higher Education
08.2000 - 07.2001

Six Sigma Yellow Belt/ Change Management – 360 -

Mohawk College

Supply Chain Management -

SCM) – Mohawk College

Project Management Professional (PMP) - Project Management

Project Management Institute (PMI)

Master of Computer Application (M.C.A) -

Calorx Teacher's University

Bachelor of Information Technology (B.I.T -

Indira Gandhi National Open University

Advanced Diploma in Project Management - Supply Chain And Operations Management

York University

Procurement Certification - ASCM/ APICS -

ASSOCIATION OF SUPPLY CHAIN MANAGEMENT (APICS)

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Shabana V.S.