Shabana Sayeed
Markham,ON
Summary
Accomplished Clinical QA Coordinator and Mortgage Loan Processor with a proven track record at Direct IME and New Haven Mortgage. Excelled in enhancing team productivity and customer satisfaction through exceptional organizational and communication skills. Skilled in data entry and administrative leadership, achieving seamless project execution and improved operational workflows. Demonstrated expertise in multitasking, ensuring confidentiality, and fostering collaborative environments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical QA Coordinator
Direct IME
07.2017 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Mortgage Loan Processor
New Haven Mortgage
12.2016 - 04.2017
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Administrative Assistant
Richmond Advisory Services
Markham , Ontario
11.2015 - 12.2016
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Business Administration - Business Administration
Centennial College
Scarborough, None06-2001
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Discretion and confidentiality
- Administrative leadership
- Administrative oversight
- Attention to detail
- Client coordination
- New hire orientation
- Quality assurance
Languages
English
Full Professional
Urdu
Limited Working
Hindi
Elementary
Certification
- CPR/AED Certification
Timeline
Clinical QA Coordinator
Direct IME
07.2017 - Current
Mortgage Loan Processor
New Haven Mortgage
12.2016 - 04.2017
Administrative Assistant
Richmond Advisory Services
11.2015 - 12.2016
- CPR/AED Certification
Bachelor of Business Administration - Business Administration
Centennial College
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