Shabana Safi
Etobicoke,ON
Summary
Dynamic and results-driven professional with over 5 years of experience in luxury retail, specializing in high-end customer service, sales excellence, and brand representation. Seeking to leverage my expertise in delivering exceptional client experiences, driving revenue growth, and fostering brand loyalty in a Managerial position. Committed to contributing to a premium retail environment with a passion for exceeding customer expectations and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Sales and Leasing Consultant
Mercedes-Benz
02.2023 - Current
- Establish and maintain customer relationships for the purpose of selling pre-owned and new vehicles
- Handle incoming sales traffic (via phone, internet, and in person)
- Qualify all prospects
- Arrange trade appraisals through the preowned sales manager
- Liaise between prospect and sales management during negotiations
- Arrange pre-owned and new deliveries through sales management and the finance office
- Actively prospect new customers on a continuous basis
- Research and study product changes
- Close sales by overcoming objections; negotiating prices completing sales or purchase contracts, explaining provisions, explaining and offering warranties, services and financing, collect payment.
Onboarding Specialist
Tundra Technical Solutions
06.2022 - 02.2023
- Initiate onboarding through telecommunication processes (phone, email, SMS text message)
- Introduce new contractors to the company's systems, structures and culture
- Sending out both client and company specific documents for candidates to action
- Collect required onboarding documentation for processing a variety of federal filing types
- Assist in creating templates for onboarding documents prior to submission of required parties involved
- Coordinate with candidates to ensure all onboarding requirements are met under aggressive timelines
- Review and assess provided documentation
- If necessary, notify target individuals in the organization of said results
- Provide final onboarding materials before handing back to the candidate's recruiter for further information of their role.
Client Advisor
Versace
11.2021 - 06.2022
- Be a Brand Ambassador by providing an exceptional client experience
- Embrace and promote our Retail Excellence Program with our clients and staff
- Meet & exceed sales goal targets (daily, monthly, yearly)
- Meet & exceed targets for client data capture
- Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
- Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance
- Ability to communicate effectively & build strong partnerships with clients, peers, and management.
Client Advisor
Balenciaga
07.2020 - 11.2021
- Provide exceptional client experience and customer service
- Maintaining high level of product knowledge
- Ensuring qualitative monitoring and updating of customer information, accordingly to the Company tools, in order to retain actual customers and detect new high potential ones
- Discusses with clients and gives advice on general trends in fashion world and developments in luxury market
- Ensure the achievement of individual and store goals, enhancing and developing the business
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
- Follow accordingly with Balenciaga standards and policies.
Client Advisor
Louis Vuitton
10.2019 - 07.2020
- Constantly developing new client relations and strengthening them by contacting them regularly on product requests and follow up on sales
- Always maintaining a high level of product knowledge
- Providing exceptional customer service by exceeding their expectations and demonstrating excellent product knowledge and history of the brand during selling ceremony
- Consistently exceeding individual monthly goals
- Advanced knowledge of fine jewelry and exotics
- Work as a team player to ensure a positive environment and a professional atmosphere
- Keep up to date knowledge on fashion trends to be able to engage and build rapport with clients
- Follow all company policies and procedures
- Contribute to upholding the visual display of all products in accordance with Louis Vuitton standards.
Client Advisor
Saint Laurent
10.2018 - 06.2019
- Maintained a high level of product knowledge and up-to-date awareness with market trends and competitors
- Developed new client relationships and consistently strengthened existing client relationships
- Maintained an active, accurate and organized client list on company provided phone, contacting clients regularly and providing appropriate follow-up on all sales or client requests
- Captured meaningful customer data for the purposes of connecting with the client, building relationships and personalizing future client development opportunities
- Exceeded individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
- Consistently achieved and exceeded monthly individual and store sales goals
- Worked as a team player and partnered with fellow colleagues, promoted open and encouraging communication system to ensure a consistent exceptional experience and contributed to a positive working environment
- Promoted the brands culture both internally and externally, acting as a brand ambassador at all times
- Contributed to upholding the visual display of all products in accordance with Saint Laurent visual standards.
Education
BHRM Human Resource Management -
York University
06.2022
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
06.2016
Skills
- Time Management
- Attention to Detail
- Adaptability
- Training and Development
- Leadership
- Collaboration
- Product Knowledge
- Visual Merchandising
- Problem Solving
- Sales Proficiency
- Exceptional Communicarion
References
Available upon request
Timeline
Sales and Leasing Consultant
Mercedes-Benz
02.2023 - Current
Onboarding Specialist
Tundra Technical Solutions
06.2022 - 02.2023
Client Advisor
Versace
11.2021 - 06.2022
Client Advisor
Balenciaga
07.2020 - 11.2021
Client Advisor
Louis Vuitton
10.2019 - 07.2020
Client Advisor
Saint Laurent
10.2018 - 06.2019
BHRM Human Resource Management -
York University
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
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