SHAAZ KADRI
Oshawa
Summary
Applying for a position for Customer Service Representative.
Overview
6
6
years of professional experience
Work History
Collections Agent Representative
Single Point
03.2025 - Current
- Interact with Customers over the Phone and Email for their Outstanding balance
- Demonstrated ability to work simultaneously on multiple portals while being on Phone /Email with customers and Internal management to stream line work
- Strong interpersonal skills with the ability to communicate effectively both verbally and in writing with the management, staff, and customers professionally and courteously via, phone and email inquiries
Customer Service Representative
One Contact Inc
05.2023 - 03.2025
- Interact with Customers over the Phone and Emails regarding their billing.
- Handle Phone and Emails dispatching service call requests
- Demonstrated ability to work simultaneously on multiple portals while being on Phone /Email with customers and Internal management to stream line work
- Strong interpersonal skills with the ability to communicate effectively both verbally and in writing with the management, staff, service providers and clients professionally and courteously via, phone and email inquiries.
Customer Service Representative
Single Point
11.2019 - 05.2023
- Interact with Customers over the Phone/ Email regarding their billing.
- Handle Phone / Emails dispatching service call requests
- Demonstrated ability to work simultaneously on multiple portals while being on Phone /Email with customers and Internal management to stream line work
- Strong interpersonal skills with the ability to communicate effectively both verbally and in writing with the management, staff, service providers and clients professionally and courteously via, phone, email inquiries.
- Answer, screen, forward calls; take messages; respond to inquiries or complaints pertaining to policies and procedures in person and on the phone, maintain strictest confidentiality; log calls for distribution to appropriate person(s)
Education
UnderGraduate -
Osmania University
Hyderabad, India03-1994
Skills
- Payment arrangement
- Collections processing
- Account management
- Billing and collections best practices
- Outbound calling
- Billing procedures
- Call center experience
- Payment acceptance
OTHER LANGUAGES KNOWN
Hindi/Urdu (Fluent)
Native or Bilingual
SUMMARY OF QUALIFICATIONS
- An Administrative Assistant with experience in an office setting providing exceptional customer service and administrative support
- Extensive experience working in a customer service environment dealing directly with the public, service providers, and staff, via, phone, online chat, email inquiries
- Strong interpersonal skills with the ability to communicate effectively, both orally and in writing and develop solid internal and external work relationships
- Exceptional organization skills with the ability to organize and manage workload with minimal supervision; complete a number of tasks simultaneously and meet deadlines
- Proven ability to work independently and cooperatively within a team environment; handle detailed work with accuracy including confidential and sensitive information with discretion and tact
- Well-developed problem solving and decision making skills, with the ability to handle and resolve situations, utilizing a broad knowledge of policies, practices and procedures
Timeline
Collections Agent Representative
Single Point
03.2025 - Current
Customer Service Representative
One Contact Inc
05.2023 - 03.2025
Customer Service Representative
Single Point
11.2019 - 05.2023
UnderGraduate -
Osmania University