Summary
Overview
Work History
Education
Skills
OTHER LANGUAGES KNOWN
SUMMARY OF QUALIFICATIONS
Timeline
Generic

SHAAZ KADRI

Oshawa

Summary

Applying for a position for Customer Service Representative.

Overview

6
6
years of professional experience

Work History

Collections Agent Representative

Single Point
03.2025 - Current
  • Interact with Customers over the Phone and Email for their Outstanding balance
  • Demonstrated ability to work simultaneously on multiple portals while being on Phone /Email with customers and Internal management to stream line work
  • Strong interpersonal skills with the ability to communicate effectively both verbally and in writing with the management, staff, and customers professionally and courteously via, phone and email inquiries

Customer Service Representative

One Contact Inc
05.2023 - 03.2025
  • Interact with Customers over the Phone and Emails regarding their billing.
  • Handle Phone and Emails dispatching service call requests
  • Demonstrated ability to work simultaneously on multiple portals while being on Phone /Email with customers and Internal management to stream line work
  • Strong interpersonal skills with the ability to communicate effectively both verbally and in writing with the management, staff, service providers and clients professionally and courteously via, phone and email inquiries.

Customer Service Representative

Single Point
11.2019 - 05.2023
  • Interact with Customers over the Phone/ Email regarding their billing.
  • Handle Phone / Emails dispatching service call requests
  • Demonstrated ability to work simultaneously on multiple portals while being on Phone /Email with customers and Internal management to stream line work
  • Strong interpersonal skills with the ability to communicate effectively both verbally and in writing with the management, staff, service providers and clients professionally and courteously via, phone, email inquiries.
  • Answer, screen, forward calls; take messages; respond to inquiries or complaints pertaining to policies and procedures in person and on the phone, maintain strictest confidentiality; log calls for distribution to appropriate person(s)

Education

UnderGraduate -

Osmania University
Hyderabad, India
03-1994

Skills

  • Payment arrangement
  • Collections processing
  • Account management
  • Billing and collections best practices
  • Outbound calling
  • Billing procedures
  • Call center experience
  • Payment acceptance

OTHER LANGUAGES KNOWN

Hindi/Urdu (Fluent)
Native or Bilingual

SUMMARY OF QUALIFICATIONS

  • An Administrative Assistant with experience in an office setting providing exceptional customer service and administrative support
  • Extensive experience working in a customer service environment dealing directly with the public, service providers, and staff, via, phone, online chat, email inquiries
  • Strong interpersonal skills with the ability to communicate effectively, both orally and in writing and develop solid internal and external work relationships
  • Exceptional organization skills with the ability to organize and manage workload with minimal supervision; complete a number of tasks simultaneously and meet deadlines
  • Proven ability to work independently and cooperatively within a team environment; handle detailed work with accuracy including confidential and sensitive information with discretion and tact
  • Well-developed problem solving and decision making skills, with the ability to handle and resolve situations, utilizing a broad knowledge of policies, practices and procedures

Timeline

Collections Agent Representative

Single Point
03.2025 - Current

Customer Service Representative

One Contact Inc
05.2023 - 03.2025

Customer Service Representative

Single Point
11.2019 - 05.2023

UnderGraduate -

Osmania University

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SHAAZ KADRI