Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Shaan Tito

Scarborough,Ontario

Summary

Computer Systems Technician with a recently completed diploma, offering extensive training in
networking, operating systems, security, and cloud computing. Demonstrated expertise in
designing and implementing wireless, local/wide area, and software-defined networks, with
practical experience across both open-source and proprietary systems. Eager to contribute
skills in Linux/UNIX administration, Microsoft administration, cloud services, and IT problemsolving within a progressive IT environment.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Loblaws
Toronto, ON
03.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Help Desk Technician

Bismi Company
Thrissur, Kerala
07.2021 - 11.2022
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted in the installation of new hardware and software components.

Education

Computer System Techinician -

Seneca College
Toronto
08.2024

High Secondary -

St Thomas School
Thrissur
04.2021

Skills

  • Complaint resolution
  • Product Knowledge
  • Report Generation
  • Data Entry
  • Microsoft Excel
  • Microsoft Office expertise
  • Network Infrastructure Monitoring
  • User access support
  • Issue Resolution
  • User Training
  • Support Ticket System Management

Projects

Raspberry Pi As part of a personal project, I developed and implemented a Raspberry Pi Network-Wide Ad Blocking solutionaimed at optimizing internet browsing experiences within local networks. Leveraging a Raspberry Pisingle-board computer and open-source software such as Pi-hole, I designed and deployed a centralizedad-blocking server. This innovative setup effectively intercepted and filtered out advertisements before theycould reach users' devices, leading to improved browsing speeds and a more streamlined online experience forall network-connected devices. This project showcased my ability to innovate and implement cost-effectivesolutions using readily available technology to address real-world challenges in networking and internetusage.

Timeline

Customer Service Representative

Loblaws
03.2023 - Current

Help Desk Technician

Bismi Company
07.2021 - 11.2022

Computer System Techinician -

Seneca College

High Secondary -

St Thomas School
Shaan Tito