Sakshi Waghela

Scarborough,Canada

Summary

Driven and adaptable professional with a proven track record at Krasman Centre, adept in crisis intervention and quality assurance. Excelled in enhancing mental health care through leadership and analytical skills, significantly improving client safety plans and product quality standards. Demonstrates exceptional communication and problem-solving abilities, ensuring effective team collaboration and process optimization.

Overview

year of professional experience

Work History

Crisis Service Worker (Internship)

Krasman Centre

Richmondhill, Canada

05.2024 - 09.2024

Respond promptly to crisis situations, providing on-site assessments and interventions to individuals experiencing mental health crises
Develop safety plans and coping strategies to help clients manage their symptoms and reduce the risk of future crises
Coordinate with other mental health professionals, medical providers, and community resources to ensure clients receive appropriate follow-up care
Maintain accurate and detailed records of all crisis interventions, assessments, and referrals
Work closely with law enforcement, emergency medical services, hospitals, and other agencies to provide coordinated crisis response
Engage in continuous professional development to stay current with best practices in crisis intervention and mental health care

Site Lead

Trigo Gobal Solutions

Oshawa, Ontario

05.2023 - 09.2024

Oversee daily operations, ensuring effective and efficient service delivery while managing site-specific logistics, staffing, and scheduling.
Serve as the primary point of contact for staff, clients, and stakeholders, addressing concerns and fostering positive communication.
Ensure compliance with organizational policies, procedures, and safety standards, maintaining quality and operational standards.
Monitor performance metrics, report on outcomes, and support continuous improvement.
Provide direct supervision, mentorship, and training to staff, conducting performance evaluations and facilitating professional development.
Resolve issues related to staff or clients, and ensure alignment with organizational goals and client needs.
Facilitate collaboration across teams, ensuring smooth operations and addressing any barriers to success.

Education

Diploma - Mental Health and Addiction Worker

Sir Sandford Fleming College

Peterborough, Ontario, Canada

08.2024

Skills

Leadership
Communication
Interpersonal Skills
Team Collaboration

Case Management
Therapeutic Modalities
Documentation
Adaptability

Projects

Community Outreach Program, Developed and implemented a community outreach program to raise awareness about mental health and addiction resources. Collaborated with local organizations to provide accessible support and resources to underserved populations.

SMART Goals for Client, Trained fellow counselors and therapists on the use of SMART goals to enhance client engagement and progress tracking. Created a structured framework for setting and achieving SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals for clients in recovery.

Timeline