Shaan Malik
Student
Toronto,Ontario
Summary
Hello to anyone who is reading this! My name is Shaan, I am an ambitious and hardworking first-year university student with strong foundation in customer service and problem-solving. Equipped with hands-on and remote experience in automotive services and front-line customer support. I am often recognized for my creative thinking, strong work ethic, and the ability to contribute effectively to team success. I am eager to leverage my current skills and knowledge to not only improve but excel in professional environments.
Overview
3
3
years of professional experience
1
1
years of post-secondary education
4
4
Languages
Work History
Front End Food Cashier
Nirala Sweets and Restaurants
09.2021 - 08.2024
- Assisted customers in locating desired items and informed them about special promotions and discounts
- Resolved customer complaints professionally and efficiently to maintain satisfaction
- Managed multi-tasking responsibilities, including taking phone orders and assisting in-person customers
- Helped remodel the restaurant interior, contributing to a more welcoming environment
- Built and maintained strong customer relationships to encourage repeat business
Car Mechanic Apprentice
Reliable Car Guys
02.2021 - 08.2023
- Diagnosed vehicle malfunctions and performed required repairs using specialized tools and equipment
- Replaced damaged components to restore vehicle functionality and ensure optimal performance
- Provided customers with detailed estimates outlining labor costs and parts required for repairs
- Maintained accurate records of all services performed for future reference
- Upholded company processes and servicing standards to ensure safety and efficiency
Education
Psychology -
University of Toronto
09.2024 - 05.2028
Skills
Adaptability
Fast Learner
Ability to Work in a Team
Ability to Work Under Pressure
Communication Skills
Problem Solving
Sales Promotion
Customer Service
Timeline
Psychology -
University of Toronto
09.2024 - 05.2028
Front End Food Cashier
Nirala Sweets and Restaurants
09.2021 - 08.2024
Car Mechanic Apprentice
Reliable Car Guys
02.2021 - 08.2023