Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Shaamit Raaj

Brampton,Canada

Summary

Dynamic leader with extensive experience guiding teams, managing complex projects, and driving strategic objectives to successful completion. Proven track record in developing efficient processes that uphold high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach that fosters teamwork and a steadfast commitment to excellence in all endeavors. Adept at navigating challenges and delivering results that enhance overall performance and productivity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Strategic Business Leader & Salon Owner

R&R Lounge
04.2025 - Current
  • Oversee all business operations, including financial management, budgeting, and P&L responsibility.
  • Develop and implement strategic plans for marketing, client acquisition, and sustainable revenue growth.
  • Lead a team of service professionals, managing staffing, performance, and client service excellence.

Senior Project Manager

Enable
05.2024 - Current
  • Executed the migration of an Enterprise client from Rackspace to Azure servers; saved Enable over $100,000 per annum in maintenance costs.
  • Working on delivering nine (9) complex enterprise projects ($1million+ ARR) that currently exceed quality and are ahead of schedule and under budget.
  • Collaborating cross-functionally with the Engineering, Product, Revenue, Customer Success and Support teams to ensure our clients have a high-quality product and a pleasant implementation experience.
  • Providing cross-functional education on ClickUp, the company's chosen project management tool.

Senior Implementation Manager

BuildOps
11.2021 - 06.2024
  • Managed seventeen (17) projects, including enterprise clientele ranging from $10000 ARR to $250000 ARR.
  • Worked as a Project Manager for platform integrations with accounting ERP solutions such as Sage Intacct, Quickbooks (desktop and online), Vista, Spectrum, Foundation and Netsuite.
  • Executed simultaneous Go-Lives for BuildOps and Intacct, and QuickBooks.
  • Lead team initiatives such as onboarding new team members and streamlining processes to increase efficiency and enhance productivity.
  • Served as a liaison between the Implementation and Product teams to highlight customer-experienced product gaps and collaborate to improve the overall product.
  • Performed in-depth requirements discovery and analysis to understand the client’s requirements.
  • Conducted gap analysis to identify workarounds to utilize the system effectively to improve client workflows.
  • Configured the system to meet client needs.
  • Worked closely with the product management team to develop enhancements that effectively improved the product and increased efficiency based on client feedback.
  • Supported the implementation planning process of BuildOps remotely and at client sites.
  • Developed and lead training sessions for the system administrators/super users and end users.
  • Testing and troubleshooting product updates and enhancements.

Technical Product Specialist

Trapeze Group
12.2018 - 11.2021
  • Performing a Business Process and Requirements analysis to understand the clients' requirements.
  • Installing and configuring the systems to meet client needs.
  • Documenting client-specific enhancements that are not a part of the generic software.
  • Working closely with the product management team to effectively develop the above enhancements and reengineer the software to fit the needs of the client.
  • Supporting the implementation planning process of Trapeze OPS at the client sites.
  • Developing and leading training sessions for the system administrators/super users and end users.
  • Testing and troubleshooting product updates and enhancements.
  • Developing and maintaining strong and effective relationships with clients.
  • Leveraging the working knowledge of SQL, networks, operating systems, and software architecture to develop an efficient system design.
  • Implemented software solutions and managed projects, from the design to the deployment phase, for various clients in the USA and Canada.
  • Training and onboarding of new employees into the OPS team.
  • Troubleshooting all queries, issues and change requests raised by the deployment projects, peers, project managers and other work streams re: solution questions, business process maps, system configuration, business validation scripts, and product knowledge materials.
  • Providing Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated.
  • Preparing relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues and changes raised.

Process Specialist

SNC-Lavalin
07.2011 - 12.2018
  • Creation of detailed P&IDs for projects in the Pharmaceutical and Agrofood sector.
  • Review and editing of P&IDs to meet client demands and specifications.
  • Sizing of equipment used in the manufacturing processes.
  • Interacting and coordinating with vendors to obtain RFQ’s and determine the best solutions for the process.
  • Creation of Bid Packages for various process equipment to be supplied to various vendors.
  • Quantity surveying and material take-offs for existing installations.
  • Assisted in the preparation of a cost estimate for the refurbishment of a nuclear testing facility.
  • Worked at a client site on multiple occasions to ensure accuracy between drawings and field installations.
  • Prepared a list of reported findings for review by the client to fix pertinent issues and prepare the facility for an FDA audit.

Promoter

SPP Marketing Services
05.2010 - 09.2010
  • Promoted and marketed various Scotiabank products to passengers and made them see the benefits of the various services being offered.

Customer Sales Representative

Optima Communications
03.2008 - 10.2008
  • Informed clients of various insurance plans available and helped them obtain the coverage most suited to their lifestyle.

Education

B.A.Sc - Chemical Engineering

University of Toronto
Toronto, ON
06-2011

Skills

  • Stakeholder management
  • Customer relations
  • Crisis management
  • Empathy
  • Decision-making under pressure
  • Problem-solving
  • Change management
  • Technology implementation
  • Effective communication
  • Team collaboration
  • Organizational skills
  • Negotiation
  • Critical Thinking
  • Analytical skills
  • Resource Allocation / Workforce planning
  • Vendor Management
  • Compliance
  • Prioritization skills
  • Strategic planning
  • Business analysis
  • Process improvement
  • Attention to detail
  • Multitasking
  • Cross-functional coordination & leadership
  • Project Management Agile & Waterfall Methodology, Mondaycom, GuideCX, ClickUp
  • Technical Skills BuildOps, Trapeze OPS, Microsoft Office Suite, JIRA, Confluence, SmartPlant P&ID, AUTOCAD, Revit, SQL Server Management Studio, Oracle Database, C, C, Java

Certification

  • PMP, Project Management Institute (PMI)
  • P. Eng, Professional Engineers Ontario (PEO)
  • Introduction to SQL, University of Waterloo

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Owner and Captain, Cricket Invictus

Timeline

Strategic Business Leader & Salon Owner

R&R Lounge
04.2025 - Current

Senior Project Manager

Enable
05.2024 - Current

Senior Implementation Manager

BuildOps
11.2021 - 06.2024

Technical Product Specialist

Trapeze Group
12.2018 - 11.2021

Process Specialist

SNC-Lavalin
07.2011 - 12.2018

Promoter

SPP Marketing Services
05.2010 - 09.2010

Customer Sales Representative

Optima Communications
03.2008 - 10.2008

B.A.Sc - Chemical Engineering

University of Toronto

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Shaamit Raaj