SARAH GLASS
Peterborough,Ontario
Summary
Driven and resourceful administrative professional 9+ combined years of experience assisting high-achieving executives. Track record of independently and collaboratively meeting the professional needs of the executive team with organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Business Operations Manager
Kawartha Home & Cottage Cleaning Inc.
04.2015 - Current
- Developed a system for tracking all complaints received from customers, ensuring quick resolution
- Identified opportunities for streamlining processes through automation or improved workflows
- Resolved escalated issues within agreed timelines while maintaining high levels of client satisfaction
- Ensured compliance with organizational regulations and industry best practices
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Maintained accurate records related to customer interactions, project timelines
- Managed multiple projects simultaneously while maintaining high standards of quality control
- Implemented new policies and procedures to improve employee efficiency and productivity.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Created effective sales promotions and marketing strategies to deliver a 35% increase in sales.
Brand Support Manager [Ind. Contract Role]
Condo Kandy Ltd.
06.2020 - 09.2020
- Developed a system for tracking all complaints received from customers, ensuring quick resolution
- Resolved escalated issues within agreed timelines while maintaining high levels of client satisfaction
- Managed senior-level personnel working in marketing and sales capacities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Maintained accurate records related to customer interactions, project timelines
- Managed multiple projects simultaneously while maintaining high standards of quality control
- Developed a comprehensive training program, leading to a more knowledgeable and effective support team.
- Redesigned and implemented new marketing practices to attract new customers and promote business.
Assistant Project Coordinator [Paid Internship]
Fleming College
09.2017 - 05.2018
- Created documentation such as user guides and training materials to assist end users in learning new software applications
- Designed and created promotional materials for various events and products
- Provided strategic direction on creative design concepts that align with brand guidelines
- Coordinated venue and catering arrangements, speaker and attendee liaison, and material distribution for meetings and events.
- Participated in training sessions focusing on new tools or techniques that can improve overall productivity within the organization
- Streamlined workflow processes within the team by introducing new productivity tools that increased overall efficiency.
- Created comprehensive documentation regarding processes used during the course of a project's life cycle
- Coordinated and managed project timelines, schedules, and resources to ensure successful completion of projects
- Provided administrative support for project teams by creating agendas, taking minutes, and preparing presentations
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Medical Administrative Assistant
Active Sports Therapy Clinic
09.2013 - 08.2015
- Created and maintained referral or new patient intakes, including gathering case histories, insurance details, verifications and pre-authorizations.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed clinic bookkeeping tasks; insurance claims; medical code billing; accounts receivable; accounts payable; in-office payments; invoices; and other accounting activities.
- Adhered to strict PIPEDA guidelines to protect patient privacy.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Prepared patient charts by gathering and organizing medical records ahead of appointments, adhering to PIPEDA guidelines.
Education
MBA Master of Business Administration; Management - Global Commerce
Laurentian University
Greater Sudbury, ON04.2024
BBA - Management And Globalization
Laurentian University
Greater Sudbury, ON08.2021
Advanced Diploma in Business Administration - Marketing Management
Sir Sanford Fleming Sutherland Campus
Peterborough, ON04.2019
Skills
- Strategic planning
- Decision making & Conflict resolution
- Negotiations
- Detail oriented & analytical
- Time management
- Budgeting and allocation
- Inventory management
- Human Resources Management (HRM)
- Executive Support
- Risk Management
- Administrative Oversight
Awards
- Dean's List - Graduated with Honours from Fleming College in 2019
- Leadership in Women Award in 2021 awarded by Laurentian University
References
References available upon request
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Brand Support Manager [Ind. Contract Role]
Condo Kandy Ltd.
06.2020 - 09.2020
Assistant Project Coordinator [Paid Internship]
Fleming College
09.2017 - 05.2018
Business Operations Manager
Kawartha Home & Cottage Cleaning Inc.
04.2015 - Current
Medical Administrative Assistant
Active Sports Therapy Clinic
09.2013 - 08.2015
MBA Master of Business Administration; Management - Global Commerce
Laurentian University
BBA - Management And Globalization
Laurentian University
Advanced Diploma in Business Administration - Marketing Management
Sir Sanford Fleming Sutherland Campus
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