Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Sabrina Gallippi

Toronto,Ontario

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing 6 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level health care position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Pharmacy Assistant

Calea LTD & Fresenius Kabi
Mississauga, ON
04.2023 - Current
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.

Pharmacy Assistant

Rexall Pharmacy
Toronto, Ontario
07.2018 - Current
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Supported operations with filing, copying and faxing.
  • Updated computer system with current customer, payment and inventory information.
  • Merchandised over-the-counter goods and rotated stock.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Implemented strong filing techniques to sort and store important documents and medical forms.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Clinical Extern

Sunnybrook Health Sciences Centre
Toronto, Ontario
05.2019 - 03.2023
  • Developed effective discharge plans for clients to help maintain positive health outcomes.
  • Provided quick crisis intervention strategies to assist clients with emergencies.
  • Implemented all treatment modalities to achieve positive outcomes for patients while working under direct supervision of clinical director.
  • Administered specialized treatment for multiple patients daily.
  • Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Provided and managed direct patient care by conducting physical examinations, evaluations and assessments to determine diagnosis.
  • Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
  • Followed OAR guidelines to accurately document therapy sessions for permanent case records.

Health Unit Aide

St. Joseph's Health Centre
Toronto, Ontario
06.2017 - 06.2019
  • Answered phone calls and messages for many physician in medical facility, scheduling appointments, and handling patient inquiries.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

High School Diploma -

Loretto Abbey Catholic Secondary School
Toronto, ON
06.2015 - 06.2019

Bachelor of Science - Kinesiology

York University
Toronto, ON
09.2019 - 06.2021

College Diploma - Primary Care Paramedic

Oxford College
Burlington, ON
09.2021 - 08.2022

Skills

Aging reports analysis

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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Software

Simplicity

Monarch

Microsoft Word

Propel/Nexxus

Timeline

Pharmacy Assistant

Calea LTD & Fresenius Kabi
04.2023 - Current

College Diploma - Primary Care Paramedic

Oxford College
09.2021 - 08.2022

Bachelor of Science - Kinesiology

York University
09.2019 - 06.2021

Clinical Extern

Sunnybrook Health Sciences Centre
05.2019 - 03.2023

Pharmacy Assistant

Rexall Pharmacy
07.2018 - Current

Health Unit Aide

St. Joseph's Health Centre
06.2017 - 06.2019

High School Diploma -

Loretto Abbey Catholic Secondary School
06.2015 - 06.2019
Sabrina Gallippi