Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUZETTE FRANCIS

Pickering,ON

Summary

Professional care provider with comprehensive expertise in fostering safe, nurturing environments for youth. Adept in crisis intervention, emotional support, and developmental guidance. Strong focus on collaborative teamwork and adaptive to changing needs, ensuring reliable and impactful results. Skilled in communication, empathy, and conflict resolution, with deep commitment to improving lives. Successfully facilitated positive placements and improved youth outcomes through advocacy and individualized programs. Demonstrated the ability to manage complex cases and collaborate effectively with social services and families. With 80% of youth going on to complete higher education programming.

Overview

25
25
years of professional experience
1
1
Certification

Work History

PROGRAM MANAGER/LIVE-IN CARE PROVIDER

STOREY HOMES LTD
02.2019 - Current
  • Provide a happy and healthy home for more than 20 youth identifying as female; creating programming to ensure their success academically and socially
  • Specialized in providing compassionate support and intervention for the mental health needs of youth, fostering resilience and emotional well-being.
  • Develop and implement individualized care plans to meet each child's emotional and developmental needs
  • Manage 4 staff schedules, in addition to youth appointments, home visits and any necessary case worker meetings
  • Implement crisis and behavioural management
  • Maintain regular communication with social workers and attend meetings regarding youth's progress and needs
  • Administered daily medications and ensuring proper documentation and adhering to individualized treatment plans
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

YOUTH COUNSELLOR

STOREY HOMES LTD
01.2007 - 02.2019
  • Advocate for youth in crisis situations, connecting them with necessary resources and services.
  • Mediated between families and clients when difficult situations arose.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
  • Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
  • Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
  • Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.

CHILD AND YOUTH WORKER

OPERATION SPRINGBOARD
04.2000 - 01.2007
  • Provided individualized support and counseling to youth facing emotional and behavioral challenges, fostering a safe and trusting environment.
  • Developed and implemented engaging programs and workshops focused on life skills, conflict resolution, and personal development.
  • Collaborated with families, educators, and community organizations to create comprehensive support plans tailored to each youth's needs.
  • Facilitated group sessions to promote peer support and enhance social skills among participants.
  • Monitored progress and maintained accurate documentation of each youth's development and service outcomes.
  • Participated in crisis intervention efforts, ensuring the safety and well-being of at-risk youth.

Education

Counselling Skills Diploma -

Centennial College
Toronto, ON
06.2020

Correctional Worker Diploma -

Centennial College
Toronto, ON
01.2000

Skills

  • Over 20 years experience in the social service field
  • Extensive experience in crisis intervention and harm reduction
  • Comprehensive understanding of client assessment and advocacy
  • In-depth experience in resource coordination, stakeholder engagement and progress monitoring
  • Proficient in Microsoft Suite, and client documentation systems
  • Extensive experience in comprehensive reports with attention to detail
  • Significant experience in program management, case management and individual program planning

Certification

  • Online Training Initiatives to Address Human Trafficking - MCIS Language Solutions - September 2024
  • First Aid and CPR Certified, St. John Ambulance -2023
  • Therapeutic Crisis Intervention - Storey Homes Ltd - 2024
  • Indigenous Canada - Coursera via University of Alberta - January 2021
  • Queering Identity LGBTQ+ Sexuality & Gender Identity - Coursera via University of Denver - 2021

Timeline

PROGRAM MANAGER/LIVE-IN CARE PROVIDER

STOREY HOMES LTD
02.2019 - Current

YOUTH COUNSELLOR

STOREY HOMES LTD
01.2007 - 02.2019

CHILD AND YOUTH WORKER

OPERATION SPRINGBOARD
04.2000 - 01.2007

Counselling Skills Diploma -

Centennial College

Correctional Worker Diploma -

Centennial College

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