Shefat E Noor
East Gwillimbury
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
8
8
years of professional experience
Work History
Backend Associate(Weekends)
RONA+(Lowe's Canada)
East Gwillimbury
10.2024 - Current
- Solely responsible for all backend and receiving operations during weekends without managerial supervision.
- Coordinate truck delivery schedules and service calls with delivery companies.
- Handle loading and unloading of trucks, ensuring accuracy in product dispatch.
- Address customer inquiries regarding delivery, ensuring high satisfaction levels.
- Was named "Employee of the Month" in December 2024.
- Do front-end duties during the weekdays
Customer Service Associate (Front-End)
RONA+(Lowe's Canada)
East Gwillimbury
04.2024 - Current
- Assisted customers with returns, warranty information, price matching, and financing options
- Managed online orders and restocked returned products
- Provided excellent customer service, helping customers find products and handling inquiries
- Performed cashier duties, ensuring accurate transactions
- Loaded and unloaded products for timely delivery
- Informed customers about promotions and offers
- Assisted with loading products into cars and managed cart availability
- Supported heavy equipment drivers, checked customer receipts, and managed the store rental van
- Handled customer service-related duties
- Received the "Service Star Award"
Owner
Vanir
Dhaka
01.2022 - Current
- Company Overview: Vanir produces custom footwear for small businesses and retail customers
- I oversee product selection, marketing, advertising, influencer collaborations, and future strategies
- Additionally, I manage B2B customer support and partnerships with manufacturers for production
- My team ensures quality control, communication, packaging, and logistics for timely delivery
- Vanir produces custom footwear for small businesses and retail customers
Content Creator
Dhaka Times And The Article
Dhaka
01.2017 - Current
- Company Overview: Dhaka Times and The Article are two separate verified YouTube channels with over 265k subscribers and 65M+ views
- Initially, I managed all tasks solo, but once revenue began flowing, I enlisted a voice-over artist and video editor
- I continued handling content selection, SEO, thumbnails, and YouTube guidelines and copyrights
- Additionally, both channels have received YouTube Silver Play Button awards
- Dhaka Times and The Article are two separate verified YouTube channels with over 265k subscribers and 65M+ views
Education Counsellor (Canada)
Marvels Education
Dhaka
05.2022 - 11.2023
- Recruit students via social platforms, engage in thorough consultations with students and their parents, offer tailored advice on choosing Canadian programs and universities aligned with their career aspirations and immigration objectives, aid in securing admissions, and provide support in preparing crucial visa documentation such as academic records, financial statements, CA valuations, proof of funds, and related paperwork
Rover Mate
BAFSD Air Scouts
Tejgaon
05.2019 - 06.2022
- Assisted over 300 rovers, scouts, and cub scouts in skill improvement
- Supervised and planned activities and camps
- Organized a 3-day initiation camp for 170 rovers and scouts
Education
Business Marketing - Business
Seneca College
York, ON12.2025
Higher Secondary Certificate - 11th-12th grade
Bangladesh Air Force Shaheen College Dhaka
Dhaka, BangladeshSkills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Canva
- Adobe Premiere Pro
- Meta Ads Manager
- Meta Business Suite
- Social Media Marketing
- Meme Marketing
- B2B Sales
- B2C Sales
- Marketing strategies
- Production Outsourcing
- International Student Recruitment
- Study Permit documentation
- Visa assistance
- Content Creation
Volunteer Experience
Rover Mate, BAFSD Air Scouts, Tejgaon, Dhaka, 05/01/19, 06/01/22, Assisted over 300 rovers, scouts, and cub scouts in skill improvement, Supervised and planned activities and camps, Organized a 3-day initiation camp for 170 rovers and scouts.
References
References available upon request
Availability
Full Time, Part-time or seasonal
Awards
YouTube Silver Play Button Award
Languages
- Bengali, Native
- English, Fluent
- Hindi, Fluent
- Urdu, Intermediate
Accomplishments
- Youtube silver play button Award
- Employee of the month (Rona)
- Service Star Award (Rona)
References
References available upon request.
Timeline
Backend Associate(Weekends)
RONA+(Lowe's Canada)
10.2024 - Current
Customer Service Associate (Front-End)
RONA+(Lowe's Canada)
04.2024 - Current
Education Counsellor (Canada)
Marvels Education
05.2022 - 11.2023
Owner
Vanir
01.2022 - Current
Rover Mate
BAFSD Air Scouts
05.2019 - 06.2022
Content Creator
Dhaka Times And The Article
01.2017 - Current
Business Marketing - Business
Seneca College
Higher Secondary Certificate - 11th-12th grade
Bangladesh Air Force Shaheen College Dhaka
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