Sezin Arslan
Toronto,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
MANAGER OF DUTY & BARISTA
IMPACT KITCHEN
05.2021 - 12.2022
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
BARTENDER & SERVER
CHAPPA CORNER BAR
05.2021 - 12.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with vendors to manage orders and negotiate costs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
SERVER & BARTENDER
WISE GUY GRILL BAR
08.2020 - 01.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Care Specialist
NORDSTROM PORTLAND
05.2018 - 11.2019
- Negotiated with [Number] vendors to achieve optimal pricing, saving $[Amount].
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customers with detailed information on company products, services and materials.
Education
COURSE - COMMUNICATIONS AND MEDIA
PORTLAND COMMUNITY COLLEGE
OREGON08.2019
Bachelor of Arts - Public Relations
ISTANBUL UNIVERSITY
TURKEY08.2014
Skills
- Barista Training
- Manager Support
- Special Dietary Requirements
- Process Payments
- Menu Memorization
- Suggestive Selling
- Table Setting Arrangements
- Food Sales and Promotion
- Hospitality Management
- Custom Drink Preparation
- Liquor, Beer, and Wine Knowledge
- Classic Cocktails
Timeline
MANAGER OF DUTY & BARISTA
IMPACT KITCHEN
05.2021 - 12.2022
BARTENDER & SERVER
CHAPPA CORNER BAR
05.2021 - 12.2022
SERVER & BARTENDER
WISE GUY GRILL BAR
08.2020 - 01.2021
Customer Care Specialist
NORDSTROM PORTLAND
05.2018 - 11.2019
COURSE - COMMUNICATIONS AND MEDIA
PORTLAND COMMUNITY COLLEGE
Bachelor of Arts - Public Relations
ISTANBUL UNIVERSITY