Summary
Overview
Work History
Education
Skills
Timeline
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Sezin Arslan

Sezin Arslan

Toronto,ON

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals.

Overview

5
5
years of professional experience

Work History

MANAGER OF DUTY & BARISTA

IMPACT KITCHEN
05.2021 - 12.2022
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

BARTENDER & SERVER

CHAPPA CORNER BAR
05.2021 - 12.2022
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Served high customer volumes during special events, nights, and weekends.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

SERVER & BARTENDER

WISE GUY GRILL BAR
08.2020 - 01.2021
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Customer Care Specialist

NORDSTROM PORTLAND
05.2018 - 11.2019
  • Negotiated with [Number] vendors to achieve optimal pricing, saving $[Amount].
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided customers with detailed information on company products, services and materials.

Education

COURSE - COMMUNICATIONS AND MEDIA

PORTLAND COMMUNITY COLLEGE
OREGON
08.2019

Bachelor of Arts - Public Relations

ISTANBUL UNIVERSITY
TURKEY
08.2014

Skills

  • Barista Training
  • Manager Support
  • Special Dietary Requirements
  • Process Payments
  • Menu Memorization
  • Suggestive Selling
  • Table Setting Arrangements
  • Food Sales and Promotion
  • Hospitality Management
  • Custom Drink Preparation
  • Liquor, Beer, and Wine Knowledge
  • Classic Cocktails

Timeline

MANAGER OF DUTY & BARISTA

IMPACT KITCHEN
05.2021 - 12.2022

BARTENDER & SERVER

CHAPPA CORNER BAR
05.2021 - 12.2022

SERVER & BARTENDER

WISE GUY GRILL BAR
08.2020 - 01.2021

Customer Care Specialist

NORDSTROM PORTLAND
05.2018 - 11.2019

COURSE - COMMUNICATIONS AND MEDIA

PORTLAND COMMUNITY COLLEGE

Bachelor of Arts - Public Relations

ISTANBUL UNIVERSITY

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Sezin Arslan