Seyyed Derakhshan
Vancouver,BC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
13
13
years of professional experience
Work History
Field Technical Support
NTT DATA
06.2020 - Current
- Ticket and workload management utilizing customer provided ticketing system
- Service Now
- Resolving and closing ticket orders and optimizing desktops performance
- Gathered, sorted, and resolved trouble tickets according to emergency basis
- Responded to inquiries in-person or via email, chat, or telephone
- Relocated users to new workstations, including moving and connecting assigned equipment
- Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware
- Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers
- Provide support to end users on a variety of issues ranging from hardware, software, network, printers, and account management
- Participate in training and work to develop and maintain top knowledge in existing and new technologies to provide most effective support
Software Engineering Intern
TELUS
08.2020 - 07.2021
- Enhanced software performance by optimizing algorithms and streamlining code.
- Developed user-friendly interfaces for seamless navigation and improved user experience.
- Collaborated with cross-functional teams to design, develop, and implement software solutions according to project requirements.
- Debugged and resolved software defects, ensuring high-quality deliverables for clients.
- Implemented automated testing frameworks to validate software functionality and improve overall quality assurance processes.
- Contributed to the development of a scalable web application, resulting in increased user engagement and satisfaction.
- Provided technical support for customers experiencing issues with the company''s software products, resolving problems efficiently and professionally.
- Documented development procedures, creating valuable reference materials for future projects or team members joining the team.
Technical Support Specialist
Ropergreyell LLC
08.2019 - 06.2020
- Support the IT Services Manager in delivering the best technical support to all team members
- Assists with the planning, implementation, maintenance and documentation of all facets of reliable, efficient, integrated computer information networks
- Assists with training team members on the use of our computer network, cloud environment and other applications
- Work with IT Services Manager to execute on IT related projects
- Ensures that technical policies are kept up to date with the direction of the IT Services Manager
- Responsible for maintaining inventory for all computer equipment in the office and used off-site
- Responsible for smart phone management for the firm (inventory, set-up, troubleshooting)
- Responsible for managing IP Phone system (currently Shaw) including set-up for new users, programming changes, ordering new equipment
- Support end-users by providing technical guidance and solutions in a clear and concise manner - Utilize JAMF to manage and maintain devices across the organization
- Create PowerShell scripts to perform reports or deploy software to Windows systems
- Create, test, and deploy MDM profiles for MacOS
- Onboarding and offboarding users and their computers in Active Directory
- Be able to work well under pressure, and train users on best practices for using their MacOS or Windows devices
- Follow standard operating procedures, creating new procedures for newly identified resolutions, and when otherwise appropriate
- Maintain accurate documentation of client networks, resolved issues, and client information
- Perform other duties and tasks as required
L2 Support Technician
TEKsystems
08.2018 - 08.2019
- Work with global service desk and onsite colleagues to support over 2000 users in various departments
- Provide support for Windows & Mac systems along with printers, game consoles, and mobile devices
- Act as hardware troubleshooter and help determine if a piece of hardware needs replacement
- Regularly troubleshoot and resolve problems with various software such as Microsoft Office, Visual Studio, Adobe Creative Suite and others
- Support and maintain video conferencing equipment including PCs, cameras, TVs, projectors and video conferencing software
- Configure and deploy computers for new users on a weekly basis using Microsoft Configuration Manager Task Sequence
- Manage ticket queue by using Service Now on daily basis
- Develop and maintain support documents for the team
System Support Technician
Easy Park Co
09.2017 - 08.2018
- Provided technical support to all parking lots servers (credit card payments, parking software, security camera, AD server, exchange server, finance server, etc.) and end-users using Zendesk Ticketing system
- Provided 24x7 on-call / remote support for technical problems with Endpoint management (LogMeIn) tools
- Configured and troubleshoot Exchange mail server
- New user creation and managing the group policy in the active directory with more than 150 users
- Managed virtual assets, antivirus and software patches
- Maintained and monitoring Hyper-V host server
- Troubleshoot wireless and wired network issue
- Worked with secure connectivity software such as Duo-Cisco and Check point VPN
- Manage users in Microsoft Office 365 admin panel (add, remove, modify)
- Process invoices and Purchase orders with eRequester finance system
- Created and updated inventory assets with cloud-based asset management tool (ASSET TIGER)
- Worked with Panasonic phone systems (Poltys) to manage extension lines
- Implement and maintain Avigilon cameras
- Built and maintained documentation for all procedures as required to continually improve levels of service & efficiency and meet quality standards
- Created SOP (Standard Operating Procedure) for all IT procedures
Software Engineer
Mehrazar Co
04.2014 - 08.2017
- Improved software performance by identifying and resolving bottlenecks in the code.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
- Optimized algorithms for faster processing, reducing overall computation time.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Streamlined development processes to increase efficiency and reduce production time.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Junior Software Engineer Intern
Ematikan Co
02.2011 - 04.2014
- Assisted in the design and development of a mobile app, resulting in increased customer engagement.
- Participated in code reviews, ensuring high-quality and performant code across projects.
- Reduced application load time by optimizing database queries and refining backend processes.
- Consistently met project deadlines, demonstrating strong organizational skills and effective time management.
- Developed unit tests for software components, ensuring robust functionality and minimizing potential issues.
Education
Master of Science - Computer Science
Islamic Azad University
Tehran, Iran09.2017
Bachelor of Science - Computer Information Systems
Asia Pacific University
Malaysia04.2010
No Degree - Software Engineering
BCIT
Burnaby, BC12.2019
No Degree - Machine Learning
BCIT
Burnaby, BC08.2020
Skills
- Database Management Software
- Software Design
- Software Development Life Cycle (SDLC)
- Algorithm Implementation
- Team Collaboration
- Code Reviews
Languages
English
Full Professional
Timeline
Software Engineering Intern
TELUS
08.2020 - 07.2021
Field Technical Support
NTT DATA
06.2020 - Current
Technical Support Specialist
Ropergreyell LLC
08.2019 - 06.2020
L2 Support Technician
TEKsystems
08.2018 - 08.2019
System Support Technician
Easy Park Co
09.2017 - 08.2018
Software Engineer
Mehrazar Co
04.2014 - 08.2017
Junior Software Engineer Intern
Ematikan Co
02.2011 - 04.2014
Master of Science - Computer Science
Islamic Azad University
Bachelor of Science - Computer Information Systems
Asia Pacific University
No Degree - Software Engineering
BCIT
No Degree - Machine Learning
BCIT
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