Seyoon Chung
Vancouver,BC
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about creating an inclusive environment with strong communication skills.
Overview
16
16
years of professional experience
Work History
Business Manager
Nordstrom
08.2015 - 06.2023
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
Assistant Business Manager
Hudson's Bay
04.2014 - 07.2015
- Enhanced team efficiency by streamlining processes and implementing sales achieving strategies.
- Increased overall productivity by delegating tasks effectively and supervising team members.
- Developed strong relationships with clients, vendors, and team through excellent communication skills.
- Managed daily operations, ensuring smooth workflow and optimal resource utilization.
- Assisted business manager in budgeting, sales planning, and scheduling team.
- Collaborated with cross-functional teams to ensure timely completion of projects and deliverables.
Production Assistant
Multiple
07.2012 - 04.2014
- Enhanced production efficiency by delegating tasks
- Developed positive relationships with production team to optimize productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within team.
- Communicated with management to coordinate production activities.
- Completed logs and reports detailing production data as well as recruiting and hiring to match daily production needs.
Producer's Assistant
Steamroller Productions
08.2011 - 06.2012
- Completed wide range of tasks in diverse filming areas to support operations.
- Coordinated work of production assistants, drivers, and support team.
- Supported executive producing team and assisted in with production.
- Created budget reports and documents and submitted production paperwork on time.
- Communicated with different departments to convey updates, issues and delays.
- Facilitated communication between production staff and other departments to synchronize work.
Store Manager
American Apparel
03.2011 - 08.2011
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Customer Service Representative/Administrative Assistant
Esso Avitat
08.2009 - 06.2010
- Achieved Restricted Operator Certificate With Aeronautical Qualification (ROC-A) to communicate with aircraft carriers.
- Maintained detailed records of client requests, ensuring proper coordination for each project.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Calculated client order totals, updated accounts, and maintained detailed records for management.
- Provide detailed billing records for clients and processing payments.
Cosmetics Department Manager
Shoppers Drug Mart
05.2008 - 07.2009
- Boosted sales revenue by implementing effective merchandising and visual displays.
- Enhanced team productivity by conducting regular trainings on product knowledge and selling techniques.
- Established brand loyalty among customers by hosting special events featuring makeup artists and skincare experts.
- Oversaw daily operations, delegating tasks efficiently to promote a smooth workflow within the team.
- Fostered an inclusive work environment that promoted collaboration among team members while achieving their goals as individuals.
- Maintained a well-organized department, streamlining inventory management and reducing stock discrepancies.
- Developed strong relationships with vendors to secure exclusive promotional deals and drive customer interest.
Business Manager
Holt Renfrew
09.2007 - 05.2008
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
- Analyzed sales data regularly, adjusting sales strategies to optimize revenue generation.
Christian Dior Make Up Artist
Hudson's Bay
01.2007 - 08.2007
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
Education
Bachelor of Arts - Communications/Public Policy
Simon Fraser University
Burnaby, BC2025
BBA - Marketing
Carleton University
Ottawa, ON2005
Skills
- Staff Training
- Project Management
- Team Building and Leadership
- Operations Management
- Retail Operations Management
- Business Planning & Development
- Partnership Development
- Strategic Planning
- Documentation and Reporting
- Client Relationship Management
Accomplishments
Winner of 2022 for achieving highest sales increase in North America for Creed.
Top performing employee of the month at Hudson Bay.
Winner of Carleton University Entrance Scholarship.
President of Student Leadership Council for District 43
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Business Manager
Nordstrom
08.2015 - 06.2023
Assistant Business Manager
Hudson's Bay
04.2014 - 07.2015
Production Assistant
Multiple
07.2012 - 04.2014
Producer's Assistant
Steamroller Productions
08.2011 - 06.2012
Store Manager
American Apparel
03.2011 - 08.2011
Customer Service Representative/Administrative Assistant
Esso Avitat
08.2009 - 06.2010
Cosmetics Department Manager
Shoppers Drug Mart
05.2008 - 07.2009
Business Manager
Holt Renfrew
09.2007 - 05.2008
Christian Dior Make Up Artist
Hudson's Bay
01.2007 - 08.2007
Bachelor of Arts - Communications/Public Policy
Simon Fraser University
BBA - Marketing
Carleton University
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