SEYI ORENUGA
Calgary,AB
Summary
An outgoing Client Representative who self-possesses SHEERS training, can conduct analyses, and operates in Microsoft Office as well as R.code. Looking for results and getting the most from the available resources. Possess a constant desire to improve the team's performance in all aspects.
Financial Analyst results oriented, organized, detail-oriented, skilled in collecting, tracking, analyzing information, and providing recommendations regarding the business objectives. Expertise in management and analysis modelling, both qualitative and quantitative, also reporting and forecasting. Adept at file management, accounting and finance management applications using spreadsheets.
Overview
10
10
years of professional experience
Work History
Financial Analyst
TELUS Health
04.2023 - Current
- Performed customer segmentations for cards and personal loans, leveraging analytics to improve marketing campaign targeting.
- Developed machine learning models with Python to predict customer behavior, resulting in improved marketing strategies.
- Optimized dashboard performance by utilizing best practices in data extraction, filtering, and aggregation techniques.
- Reduced financial risk exposure by diligently monitoring key performance indicators and promptly addressing potential issues.
Client Service Representative
TELUS Communications
08.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates in 100% of my interactions
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Surpassed sales goals through implementation of effective marketing strategies, which has helped me achieve over 100% of my sales target in the past 10 months
- Cross-trained and facilitated inter-departmental communication to effectively provide customer support
Aviation QAV-1 Handler
Menzies Canada Aviation
04.2017 - 06.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours, night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Participated in team-building activities to enhance working relationships
- Used coordination and planning skills to achieve results according to schedule.
Product Specialist
Winners and HomeSense
06.2014 - 04.2016
- Researched product's technical specifications and accurately communicated information
- Continually expanded knowledge of the furniture and other product line
- Assisted with demonstrations for products to highlight functionality
- Trained and provided coaching to three junior team members
- Logged phone numbers and email addresses to contact customers for follow-ups.
Education
Bachelor of Science: Actuarial Science -
University of Calgary
Calgary, AB08.2024
Certificate: 5th Class Power Engineering -
Southern Alberta Institute of Technology
Calgary, AB08.2018
High School Diploma -
Saint Francis Catholic Secondary School
Calgary, AB06.2016
Skills
- Knowledge and Application in Data Building
- Competitive Market Analysis
- MS Office Suite, Google-suite, and SharePoint
- Public Presentations in Meeting Agendas and Minutes
- Portfolio Analysis
- Test Automation Software
- Change and innovate
- Spirited Teamwork
- Upbeat and Positive Personality
- Python Programming and Tableau Software
Timeline
Financial Analyst
TELUS Health
04.2023 - Current
Client Service Representative
TELUS Communications
08.2018 - Current
Aviation QAV-1 Handler
Menzies Canada Aviation
04.2017 - 06.2019
Product Specialist
Winners and HomeSense
06.2014 - 04.2016
Bachelor of Science: Actuarial Science -
University of Calgary
Certificate: 5th Class Power Engineering -
Southern Alberta Institute of Technology
High School Diploma -
Saint Francis Catholic Secondary School
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