SEYI AFOLABI
Caledon
Summary
Dedicated and empathetic Customer Service Representative with over 3 years of experience delivering exceptional service in hospitality, retail, and community settings. Proven ability to manage fast-paced environments, handle customer concerns with professionalism, and work collaboratively in team-driven roles. Certified in Food Handling and WHMIS with a strong commitment to health, safety, and sanitation standards. Skilled in communication, conflict resolution, multitasking, and leadership. Currently pursuing a Bachelor of Science in Nursing to deepen my impact on community health and well-being. Passionate about contributing to organizations focused on care, support, and outstanding service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Town of Caledon – Southfields Community Centre
09.2022 - 09.2024
- Provided frontline support to a diverse community demographic, including families and elderly clients.
- Managed high-volume inquiries and issues with patience and efficiency, improving client satisfaction scores.
- Assisted in developing and implementing department protocols to streamline customer service delivery.
- Partnered with leadership to organize community events and programs, enhancing engagement and participation.
- Maintained detailed records and ensured confidentiality and professionalism at all times.
Deli Associate
Sobeys
09.2022 - 09.2024
- Delivered exceptional customer service, answering questions and assisting with product selection.
- Operated deli equipment safely, prepared food products, and adhered to strict sanitation protocols.
- Maintained accurate inventory records and coordinated orders with suppliers to prevent shortages.
- Participated actively in team meetings to contribute ideas for menu improvements and operational efficiency.
Camp Leader
The Salvation Army
07.2021 - 08.2024
- Coordinated and led daily camp activities for children, ensuring safety, engagement, and skill development.
- Designed creative programming that promoted physical fitness, teamwork, and positive social interaction.
- Addressed behavioral challenges constructively, fostering a respectful and supportive camp environment.
- Collaborated with staff to plan special events and community outreach initiatives.
Server / Host
The Keg Steakhouse
04.2023 - 04.2024
- Delivered warm and professional hospitality by greeting guests, managing reservations, and ensuring a positive dining experience.
- Took accurate food and beverage orders, collaborating with kitchen and bar staff for timely service.
- Diffused and resolved guest complaints with empathy, turning potential negative experiences into customer satisfaction.
- Maintained impeccable cleanliness of dining and service areas, contributing to health and safety compliance.
- Trained new front-of-house staff on service standards and customer interaction best practices.
Kitchen Assistant / Dishwasher
Salvation Army Kitchen
01.2022 - 02.2023
- Supported kitchen staff by preparing ingredients and assisting with meal service for community outreach.
- Ensured all dishes, utensils, and food preparation areas were cleaned and sanitized to health code standards.
- Maintained fast-paced service without sacrificing quality or hygiene during busy community meal programs.
- Demonstrated flexibility and teamwork to meet shifting demands in a dynamic kitchen environment.
Kitchen Staff
TK Kitchen
06.2021 - 08.2021
- Supported food preparation and kitchen operations in a busy restaurant environment.
- Upheld cleanliness and health standards in all kitchen workstations.
- Worked collaboratively with the kitchen team to ensure timely and accurate food service.
Education
Bachelor of Science in Nursing (BScN) -
York University
Toronto, ON04.2027
High School Diploma - undefined
Robert F. Hall Catholic Secondary School
Caledon, ON06.2023
Skills
- Customer Service & Hospitality Excellence
- POS Operation & Cash Handling Accuracy
- Food Handling & Safety (WHMIS / Food Handler Certified)
- Effective Team Collaboration & Leadership
- Multitasking & Prioritization in High-Volume Settings
- Maintaining Cleanliness & Sanitation Standards
- Conflict Resolution & Problem Solving
- Strong Time Management & Organizational Skills
Hobbies and Interests
Dance (creative expression and fitness), Community Engagement and Youth Mentorship, Health and Wellness Promotion
Awards
Honour Roll (All Four Years of High School)
Timeline
Server / Host
The Keg Steakhouse
04.2023 - 04.2024
Customer Service Representative
Town of Caledon – Southfields Community Centre
09.2022 - 09.2024
Deli Associate
Sobeys
09.2022 - 09.2024
Kitchen Assistant / Dishwasher
Salvation Army Kitchen
01.2022 - 02.2023
Camp Leader
The Salvation Army
07.2021 - 08.2024
Kitchen Staff
TK Kitchen
06.2021 - 08.2021
High School Diploma - undefined
Robert F. Hall Catholic Secondary School
Bachelor of Science in Nursing (BScN) -
York University
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