Seyedmohammad Rahbarnia

• Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
• Optimized network performance through regular monitoring and maintenance.
• Reduced downtime by identifying potential issues and resolving them proactively.
• Developed customized software solutions for improved business processes and increased productivity.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
• Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Monitored systems in operation and quickly troubleshot errors.
• Used ticketing systems to manage and process support actions and requests.

● Proficiently set up virtualization environments using VMware, ensuring efficient resource utilization and system scalability.

● Configured, managed, and performed basic troubleshooting of Mikrotik routers, enhancing network performance and security.

● Successfully assembled and configured computers, monitors, tablets, and peripherals such as printers, scanners and related hardware.

● Expertly diagnosed and resolved hardware and software issues, email problems, network connectivity, and peripheral equipment malfunctions, ensuring minimal downtime for users.

• Led a team (20 members), managing and coordinating their work, assigning tasks, and setting performance goals to ensure high productivity and efficiency.
• Conducted regular performance evaluations, providing constructive feedback and support for professional development.
• Prepared detailed reports on the department's performance and activities, presenting key insights and recommendations to higher management and stakeholders as required.
• Successfully set up new computer systems and networking equipment, ensuring seamless integration and functionality.
• Installed and configured software applications, operating systems, and drivers on various devices, optimizing performance and user experience.
• Conducted comprehensive training sessions for employees, empowering them to utilize hardware and software effectively and securely.