Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahnoosh Kishanifarahani

West Vancouver

Summary

A highly motivated and client-focused professional with over 3 years of experience in customer service and retail. Proven ability to build strong relationships, proactively engage with clients, and deliver outstanding service. Skilled in sales, problem-solving, and leveraging technology to enhance client experiences. Bilingual in English and Farsi, with strong interpersonal skills and a passion for achieving business goals. Ready to contribute my expertise in delivering personalized banking solutions, client education, and exceeding sales targets in a dynamic, fast-paced environment.

Overview

3
3
years of professional experience

Work History

Customer Service & Cash Coordinator

Winners Park Royal
12.2024 - Current
  • Managed cash registers and processed financial transactions efficiently, ensuring accuracy and a smooth checkout process
  • Provided excellent customer service by addressing inquiries, resolving issues, and creating a positive shopping experience
  • Assisted in training new employees on store policies, transaction procedures, and customer service best practices
  • Maintained store cleanliness and organized merchandise displays to enhance the shopping environment
  • Handled refunds, exchanges, and price adjustments while ensuring compliance with company policies

Full-Time Sales & Customer Service Coordinator

HomeSense
06.2023 - 11.2024
  • Led a team of sales associates, fostering strong client relationships and ensuring exceptional service delivery
  • Assisted clients with product inquiries, guided purchases, and facilitated returns, creating a memorable customer experience
  • Proactively identified sales opportunities and successfully met monthly sales targets
  • Resolved customer concerns efficiently, ensuring satisfaction and maintaining brand reputation

Full-Time Sales & Customer Service Associate

HomeSense
08.2022 - 05.2023
  • Provided one-on-one support to clients, uncovering their needs and recommending the best products
  • Managed financial transactions with a focus on accuracy and adherence to company policies
  • Enhanced store layout and product displays to improve sales and attract customers

Part-Time Sales Associate

HomeSense
04.2022 - 07.2022
  • Assisted customers on the sales floor, providing tailored product recommendations and helping them find solutions to their needs
  • Supported the store’s daily operations by ensuring product displays were well-organized and visually appealing, contributing to an enhanced shopping experience
  • Managed cash register operations, ensuring accurate processing of transactions while adhering to company procedures
  • Collaborated with team members to maintain store cleanliness, restock inventory, and ensure a welcoming environment for customers

Education

Bachelor of Accounting -

Arak University
09.2013

Skills

  • Customer service
  • Strong interpersonal and communication skills
  • Sales and client acquisition expertise
  • Cash handling and transaction processing
  • Customer relationship management
  • Time management and multitasking
  • Problem-solving and analytical thinking
  • Multitasking and organization
  • Decision-making

Languages

English
Persian (Farsi)

Timeline

Customer Service & Cash Coordinator

Winners Park Royal
12.2024 - Current

Full-Time Sales & Customer Service Coordinator

HomeSense
06.2023 - 11.2024

Full-Time Sales & Customer Service Associate

HomeSense
08.2022 - 05.2023

Part-Time Sales Associate

HomeSense
04.2022 - 07.2022

Bachelor of Accounting -

Arak University

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Mahnoosh Kishanifarahani