Seyedehhoma Mobasheri

• -Set up hardware, install and configure software and drivers -Maintain and repair technological equipment (e.g. routers) or peripheral devices
• -Install well-functioning LAN/WAN and other networks and manage components (servers, IPs, etc.)
• -Manage security options and software in computers and networks to maintain privacy and protection from attacks
• -Perform regular upgrades to ensure systems remain updated
• -Troubleshoot system failures or bugs and provide solutions to restore functionality
• -Arrange maintenance sessions to discover and mend inefficiencies
• -Keep records of repairs and fixes for future reference
• -Offer timely technical support and teach users how to utilize computers correctly

-monitor and maintain computer systems and networks

-talk staff or clients through a series of actions, over the Tikcet and EMail, to help set up systems or resolve issues

-provide support, including procedural documentation and relevant reports -set up new users' accounts and profiles and deal with password issues

-Training new employees on the computer and network use over Skype and Cisco webix

-Analyzing data use and traffic on networks

-Submit and comment on bug reports and feature requests based on customer interactions

-Create or update documentation based on customer interactions -Research and identify solutions to software

• Increased customer satisfaction by effectively addressing and resolving hardware problems.
• Improved efficiency of computer systems through regular maintenance, updates, and optimization.
• Maintained office PCs, networks and mobile devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Configured hardware, devices, and software to set up work stations .
• Enhanced client relationships by offering personalized support and guidance on maintaining their computer systems.