Sevin Muslum
Windsor,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Westin Trillium House, Blue Mountain
04.2022 - 08.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Customer Experience Salesfloor Associate
Walmart
04.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Customer Service Representative
Diary Queen
04.2020 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Cake decorator Frost decorates cakes and baked goods.
- Worked as a cashier and drive-through attendant.
Education
Bachelor of Arts - Communication, Media And Film
Universtity of Windsor
Windsor, ON04.2024
Skills
- Safety and Security Procedures
- Guest Relations
- Front Office Support
- Problem-Solving Skills
- Hospitality Services
- Listening Skills
- Microsoft Office
- Excellent Communication
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
kurdish
Native or Bilingual
Timeline
Front Desk Agent
The Westin Trillium House, Blue Mountain
04.2022 - 08.2023
Customer Experience Salesfloor Associate
Walmart
04.2021 - 03.2022
Customer Service Representative
Diary Queen
04.2020 - 11.2020
Bachelor of Arts - Communication, Media And Film
Universtity of Windsor
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