Summary
Overview
Work History
Skills
Languages
Languages
Timeline
Generic

Sevil Selseleh Jonban

Toronto,Canada

Summary

Dynamic Beauty Specialist with extensive experience at Shoppers Drug Mart, excelling in customer service and sales growth. Proven ability to build lasting client relationships through expert skincare consultations and product knowledge. Skilled in decision-making and team collaboration, consistently driving customer satisfaction and loyalty in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Beauty Specialist (Part-time)

Shoppers Drug Mart
Toronto, Canada
07.2024 - Current
  • Provide personalized skincare and beauty consultations tailored to client needs.
  • Stay updated on the latest beauty trends and products to offer expert advice.
  • Maintain visual merchandising standards and product displays.
  • Drive sales growth through product knowledge and exceptional customer service.
  • Educate customers on skincare regimens and recommend appropriate products.
  • Attended training sessions on new products or trends in the industry to remain current with developments.
  • Maintained cleanliness and organization of work area, equipment, and supplies.
  • Consistently provided exceptional customer service experience that exceeded expectations.
  • Supported other team members by assisting with tasks when needed during busy periods.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Showed customers how to apply makeup and other products to achieve desired looks.

Skincare Expert and Consultant

Dr. Kazem Nezhad Pharmacy
Ardabil
04.2021 - 02.2024
  • Conducted thorough skin assessments to accurately identify client concerns and recommend appropriate products.
  • Developed individualized, therapeutic skincare programs.
  • Advised clients on proper home-care regimens.
  • Promoted a variety of high-quality skincare products, driving sales growth within the pharmacy.
  • Maintained a high number of return customers through precise counseling and by keeping up to date with the best skincare products in the market.
  • Resolved customer complaints and facilitated conflict resolutions.

Part-time Sales Associate

Zibashe Perfume Shop
03.2022 - 12.2023
  • Increased sales by obtaining a thorough knowledge of products, especially newly launched, and thoughtfully presenting them to the appropriate clientele.
  • Established personal connections with customers, exceeding customer service expectations.
  • Built rapport with clients by identifying individual customer needs and personally modifying problem-solving.

Pharmacy Assistant

Dr. Khadem Pharmacy
Tabriz
05.2020 - 02.2021
  • Assisted in maintaining inventories of medication and prescription records of pharmaceutical products.
  • Accurately filled and prepared prescriptions to be checked by the pharmacist.
  • Ensured the accuracy of prescription records and client information in the pharmacy database.
  • Answered phone calls, emails, and customer inquiries in a professional and timely manner.
  • Operated cash registers if necessary at high-demand hours.
  • Practiced FEFO (First Expired, First Out) in maintaining inventory to reduce loss by expired products.

Skills

  • Customer service
  • Decision Making
  • Team collaboration
  • Attention to detail
  • Sales and upselling
  • Time management
  • Communication skills
  • Adaptability and Flexibility
  • Skincare
  • Documentation Management
  • Computer literacy
  • Excellent verbal and written English
  • Social media promotion

Languages

  • English
  • Persian
  • Turkish

Languages

English
Professional
Persian
Native/ Bilingual
Turkish
Native/ Bilingual

Timeline

Beauty Specialist (Part-time)

Shoppers Drug Mart
07.2024 - Current

Part-time Sales Associate

Zibashe Perfume Shop
03.2022 - 12.2023

Skincare Expert and Consultant

Dr. Kazem Nezhad Pharmacy
04.2021 - 02.2024

Pharmacy Assistant

Dr. Khadem Pharmacy
05.2020 - 02.2021

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Sevil Selseleh Jonban