Severn Munroe
Calgary,AB
Summary
Dedicated with over twenty years of experience in the hospitality industry, within various roles. I have a proven track record in providing exceptional service in FOH positions, with a main focus in bartending and serving. Seeking a position that allows me to utilize my skills and contribute to a team-oriented environment!
Overview
11
11
years of professional experience
Work History
Bartender
Tubby Bar
2023.05 - 2024.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Restaurant Floor Manager
Barbarella Bar
2022.11 - 2023.05
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Server
Bridgette Bar
2021.05 - 2022.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender/Server/Supervisor
Posto
2013.10 - 2021.04
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Education
Certification - Event Management
Mount Royal University
Calgary, AB06.2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Memory retention
- Drink Preparation Techniques
Timeline
Bartender
Tubby Bar
2023.05 - 2024.04
Restaurant Floor Manager
Barbarella Bar
2022.11 - 2023.05
Server
Bridgette Bar
2021.05 - 2022.12
Bartender/Server/Supervisor
Posto
2013.10 - 2021.04
Certification - Event Management
Mount Royal University
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