Severin Maxwell
Edmonton,AB
Summary
Enthusiastic Tenant Services Coordinator proudly offering over 5 years' experience in communicating professionally with internal staff, outside vendors and tenants. A determined professional remaining poised under pressure. Promoting great writing and reporting skills. Extensive experience with helping tenants in their trying times using empathy and expertise. Natural ability to give great advice and help individuals through tough times.
Overview
16
16
years of professional experience
Work History
Tenant Relations Officer
Metis Urban Housing Corporation
Edmonton, AB
02.2017 - Current
- Resolved conflicts between tenants and landlords by listening to both sides of the story and suggesting solutions that were mutually beneficial.
- Provided tenants with information about local resources for housing assistance and referrals for social services.
- Developed tenant relations policies and procedures to ensure consistent service delivery.
- Conducted regular tenant meetings to discuss maintenance requests, lease changes, and other related topics.
- Implemented customer satisfaction surveys to measure tenant satisfaction with services provided.
- Inspected properties regularly to ensure compliance with safety regulations and building codes.
Leasing Manager
Boardwalk
Edmonton, AB
01.2011 - 01.2017
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Conducted market research to identify potential tenants and rental rates.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Assisted in the preparation of marketing materials for vacant units.
- Performed regular site visits to check on conditions of the premises.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
Server
Sumo sushi
Edmonton, AB
03.2008 - 02.2012
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Education
Associate of Arts - Languages
Douglas College
New Westminster, BC04-2012
Skills
- Tenant relationship cultivation
- Team Management
- Mentoring abilities
- Therapy and counseling
- Attention to Detail
- Therapeutic expertise
Affiliations
- Paintballing
- Welding
- Cooking
References
References available upon request.
Timeline
Tenant Relations Officer
Metis Urban Housing Corporation
02.2017 - Current
Leasing Manager
Boardwalk
01.2011 - 01.2017
Server
Sumo sushi
03.2008 - 02.2012
Associate of Arts - Languages
Douglas College
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