Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
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Sevana Avanessian

Tujunga

Summary

Dedicated Case Manager with three years of experience at Glendale Community College CARES department, focusing on student intake, eligibility verification, and case management for the Fresh Success program. Proficient in managing databases including Salesforce, PeopleSoft, and Canvas to coordinate academic and career support programs. Recognized for delivering accurate, professional service while fostering collaboration between students and program operations.

Overview

17
17
years of professional experience

Work History

Programs & Services Specialist at CARES Department

Glendale Community College
Glendale, CA
01.2023 - Current

https://www.glendale.edu/students/student-services/student-basic-needs

  • Streamlining the student intake process by verifying eligibility for the Fresh Success program.
  • Corresponding with applicants regarding acceptance and rejection notifications, including Fresh Success acceptance welcome letters, outlining program details and student benefits.
  • Managing databases, ensuring timely updates for student tracking and benefits systems.
  • Maintaining accurate, confidential student records across GCC systems, Salesforce (Launchpad), PeopleSoft, and internal databases in compliance with FERPA, CDSS, and USDA regulations.
  • Coordinating monthly eligibility checks for Fresh Success participants, updating multiple databases.
  • Delivering student orientation sessions each semester, presenting program updates and benefits, answering questions, and promoting student success.
  • Consulting over 100 Fresh Success participants through case management sessions (in-person, online, and via Zoom) and guiding them through various supportive programs, offering personalized advice and resources to help enhance their academic success and overall well-being.
  • Advising students to assess needs and determining how Fresh Success services can help them overcome barriers to academic and career success.
  • Monitoring student progress and following up to verify fulfillment of Fresh Success requirements, including enrollment, the program requirements, and academic planning.
  • Supporting program operations by maintaining accurate student records, data entries, and documentation for program audits by established policies and confidentiality requirements.
  • Serving as a resource for students by explaining program policies, eligibility criteria, and available services while referring them to additional campus or community resources as needed.
  • Assisting with the distribution of Fresh Success program benefits and maintaining accurate tracking sheets to ensure proper documentation and reporting of services provided.
  • Supporting CARES team members by assisting with workload and providing coverage during absences, contributing to efficient workflow and program success, such as the CARES market supervision, food distribution and College Corps events.
  • Contributing to the College Corps recruitment and selection process by serving as an interview panelist and evaluating candidate eligibility.
  • Supporting students by assessing needs and directing them to appropriate campus and district resources.

Business Specialist

Sina Adhesive Company
Tehran
07.2014 - 11.2022

https://en.sinaadhesive.com/

  • Achieved cost savings through effective vendor negotiations and contract management.
  • Streamlined procurement processes by managing sourcing, invoicing, and logistics activities.
  • Secured import permissions from regulatory bodies, facilitating smooth operations.
  • Ensured accuracy of shipping and customs documents, minimizing delays and errors.
  • Improved inventory tracking, ensuring timely delivery to production and distribution.
  • Developed vendor relationships, enhancing operational efficiency and launching new products.

Business Expert

Croda Pars (Croda UK Iran branch)
Tehran
05.2011 - 07.2014

https://www.croda.com/en-gb

  • Enhanced customer engagement by presenting Croda products to healthcare and cosmetics industries.
  • Facilitated import processes by preparing price quotes and shipping documentation.
  • Streamlined logistics by coordinating with subsidiaries across UK, Europe, and U.A.E.
  • Managed diverse shipment arrangements, including EXW and FOB terms, for customers.
  • Maintained comprehensive databases for customer purchases and product formulations.

Quality Controller - Sales Representative

Jam Noor Talaie Company (OAB Brand)
12.2010 - 05.2011

https://oab.ir/

  • Increased brand visibility through strategic promotions at meetings and exhibitions.
  • Designed impactful flyers to promote OAB’s organic health products effectively.
  • Educated customers on products through seminars and direct interactions.
  • Coordinated price quotations and proforma invoices for international shipments.
  • Secured import permissions from Health and Trade Ministries for product distribution.
  • Managed customer databases, tracking purchases, inventory, and documentation efficiently.

Quality Controller

Iran-Ararat Company
10.2009 - 12.2010
  • Enhanced customer engagement by presenting products to healthcare and pharmaceutical manufacturers.
  • Ensured product quality by conducting rigorous testing of raw materials and outputs.
  • Verified equipment calibration and functionality for optimal production performance.
  • Maintained safety standards across production operations and ensured personnel compliance.
  • Managed product shipment databases and maintained accurate inventory records.
  • Documented inspection results and upheld meticulous database accuracy.

Education

Bachelor of Science - Applied Chemistry

Islamic Azad University
Iran

Associate of Science - Dental Hygiene

Islamic Azad University
Iran

Skills

  • Proficient in PeopleSoft and Salesforce (Launchpad) for student records, enrollment data, and case tracking
  • Skilled in using Canvas for program management, student tracking, and facilitating communication
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for correspondence, reports, and data analysis
  • Database management, reporting, and documentation for audits and compliance
  • Student consulting, case Management, eligibility verification, and academic support
  • Strong interpersonal communication; experienced in working with diverse student populations
  • Detail-oriented and accurate in processing applications and maintaining student records
  • Team-oriented and cross-departmental coordination
  • Adaptable and flexible in responding to changing student and program needs
  • Committed to confidentiality and handling sensitive information professionally

Languages

Trilingual: English, Armenian, Farsi

Interests

  • Supporting and empowering students and community members
  • Lifelong learning and taking courses at GCC (currently pursuing a certificate in International Business)
  • Music as a tool for relaxation and well-being
  • Spending time in nature to maintain balance and mindfulness
  • Floral design and arrangements, fostering creativity and attention to details

Timeline

Programs & Services Specialist at CARES Department

Glendale Community College
01.2023 - Current

Business Specialist

Sina Adhesive Company
07.2014 - 11.2022

Business Expert

Croda Pars (Croda UK Iran branch)
05.2011 - 07.2014

Quality Controller - Sales Representative

Jam Noor Talaie Company (OAB Brand)
12.2010 - 05.2011

Quality Controller

Iran-Ararat Company
10.2009 - 12.2010

Associate of Science - Dental Hygiene

Islamic Azad University

Bachelor of Science - Applied Chemistry

Islamic Azad University
Sevana Avanessian