SEUNGHEE HONG
North York,Ontario
Summary
Accomplished Customer service with 3 years of experience contributing to outstanding success in the Hospitality and Aviation industry. Confident in ability to effectively communicate, problem-solving, and customer satisfaction. Skilled in computer-based check-in systems and baggage handling. Bilingual English-Korean speaker and comfortable collaborating with others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Nak Won Kisa Restaurant
Toronto, ON
07.2025 - Current
- Delivered exceptional customer service in a fast-paced dining environment by proactively ensuring a memorable and detail-oriented dining experience for each guest
- Accurately processed customer orders and efficiently handled cash register transactions, ensuring smooth and timely service.
- Handled inbound and outbound calls to manage reservations, address customer inquiries, and resolve issues promptly and professionally.
Server & Cook
WooJoo Bunsik
North York, ON
01.2025 - 08.2025
- Prepared meals following established recipes and menu guidelines, adjusting ingredients and cooking times to meet customer preferences and dietary needs.
- Led efforts to manage and resolve customer complaints, ensuring service recovery aligned with company standards, and enhancing overall satisfaction.
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
Customer Service Ambassador
Cathay Pacific Airways
Toronto Pearson Airport (YYZ), ON
01.2025 - 05.2025
- Experienced customer service on ground, airport security procedure, and a reservation system and overall service tasks in check-in counter.
- Delivered attentive customer service at self-check-in kiosks, Self-Service Baggage Drop (SSBD), boarding gates, and arrival areas.
- Assisted 300 daily passengers with baggage drop procedures and provided clear guidance on carry-on policies and gate directions.
- Verified travel documents for accuracy and compliance with international travel and transit requirements.
Waitress
Daldongnae Korean BBQ restaurant
North York, Canada
12.2023 - 04.2024
- Delivered efficient and friendly table service, ensuring guests' food and beverage needs were met promptly.
- Built a strong rapport with customers, resulting in consistently higher average order sizes, and enhanced guest satisfaction.
- Handled customer complaints with empathy and efficiency over the phone, ensuring prompt resolution, and maintaining high levels of customer satisfaction.
- Contributed to special promotions and holiday events, helping to increase guests and surpass sales targets by 15% through effective upselling strategies.
- Accurately operated the POS system to process orders, manage bills, and ensure smooth front-of-house operations.
Education
Diploma - Flight Services Operation & Cabin Management
Seneca Polytechnic College
North York, ON04-2025
Skills
- Team leadership
- Computerized check-in systems
- Flexibility and adaptability
- Multi-cultural understanding
- Service-minded
- Bilingual in Korean and English
- Problem solving
- Team-worker
Certification
- Certificate of Assist Disabilities Passenger
- Smartserve, 2023-2028
- Food Handler, 2025-2030
Timeline
Waitress
Nak Won Kisa Restaurant
07.2025 - Current
Server & Cook
WooJoo Bunsik
01.2025 - 08.2025
Customer Service Ambassador
Cathay Pacific Airways
01.2025 - 05.2025
Waitress
Daldongnae Korean BBQ restaurant
12.2023 - 04.2024
Diploma - Flight Services Operation & Cabin Management
Seneca Polytechnic College
Awards
- Honour Roll, H.B Beal High School, 2022
- President's Honour List, Seneca College, 2024 - 2025
Leader of Volunteer service in outreach
Contributed to community outreach by volunteering in downtown Toronto to distribute household essentials