SEUNGHEE HONG
North York,Ontario
Summary
Accomplished Customer service with 3 years of experience contributing to outstanding success in the Hospitality and aviation industry. Confident in ability to effectively communicate, problem-solving, and customer satisfaction. Skilled in computer-based check-in systems and baggage handling. Bilingual English-Korean speaker and comfortable collaborating with others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server & Cook
WooJoo Bunsik
North York, ON
01.2025 - Current
- Prepared meals following established recipes and menu guidelines, adjusting ingredients and cooking times to meet customer preferences and dietary needs.
- Led efforts to manage and resolve customer complaints, ensuring service recovery aligned with company standards, and enhancing overall satisfaction.
- Managed customer transactions, processed orders using a cash register and POS system, and maintained accurate billing records.
- Took the initiative to increase the upsell of food and beverages by 10% during special events, contributing to sales performance.
Customer Service Ambassador
Cathay Pacific Airways
Toronto Pearson Airport (YYZ), ON
01.2025 - 05.2025
- Completed field placement while holding a valid RAIC (Restricted Area Identity Card).
- Delivered attentive customer service at self-check-in kiosks, Self-Service Baggage Drop (SSBD), boarding gates, and arrival areas.
- Assisted 300 daily passengers with baggage drop procedures and provided clear guidance on carry-on policies and gate directions.
- Verified travel documents for accuracy and compliance with international travel and transit requirements.
- Consistently recognized by supervisors for adaptability, teamwork, and strong customer service skills in a fast-paced airport environment.
Waitress
Daldongnae Korean BBQ restaurant
North York, Canada
12.2023 - 04.2024
- Delivered efficient and friendly table service, ensuring guests' food and beverage needs were met promptly.
- Built a strong rapport with customers, resulting in consistently higher average order sizes, and enhanced guest satisfaction.
- Handled customer complaints with empathy and efficiency over the phone, ensuring prompt resolution, and maintaining high levels of customer satisfaction.
- Contributed to special promotions and holiday events, helping to increase guests and surpass sales targets by 15% through effective upselling strategies.
- Accurately operated the POS system to process orders, manage bills, and ensure smooth front-of-house operations.
Education
Diploma - Flight Services Operation & Cabin Management
Seneca Polytechnic College
North York, ON04-2025
Skills
- Team leadership
- Computerized check-in systems
- Flexibility and adaptability
- Communication
- Baggage handling procedures
- Safety and security protocols
- Cabin management/operation
- Baggage handling
- Bilingual in Korean and English
- Basic French
- Customer service
- Problem solving
Certification
- Certificate of Assist Disabilities Passenger
- Smartserve, 2023-2028
- Food Handler, 2025-2030
Awards
- Honour Roll, H.B Beal High School, 2022
- President's Honour List, Seneca College, 2024 - 2025
Timeline
Server & Cook
WooJoo Bunsik
01.2025 - Current
Customer Service Ambassador
Cathay Pacific Airways
01.2025 - 05.2025
Waitress
Daldongnae Korean BBQ restaurant
12.2023 - 04.2024
Diploma - Flight Services Operation & Cabin Management
Seneca Polytechnic College
Similar Profiles
Myeonghee KimMyeonghee Kim
Korean Restaurant Cook at Woojoo BunsikKorean Restaurant Cook at Woojoo Bunsik
Somiya SoaibaSomiya Soaiba
Front of Hall Team Member at BUNSIKFront of Hall Team Member at BUNSIK
YUNSER LEEYUNSER LEE
Real Estate Agent at WOOJOO Real Estate Agent OfficeReal Estate Agent at WOOJOO Real Estate Agent Office
TITILAYO BUKOLA ILESANMITITILAYO BUKOLA ILESANMI
NA at NANA at NA
DANIEL JAGADANIEL JAGA
Door-to-Door Sales Representative at Avayda Pest ControlDoor-to-Door Sales Representative at Avayda Pest Control