Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

SEUNGHEE HONG

North York,Ontario

Summary

Accomplished Customer service with 3 years of experience contributing to outstanding success in the Hospitality and aviation industry. Confident in ability to effectively communicate, problem-solving, and customer satisfaction. Skilled in computer-based check-in systems and baggage handling. Bilingual English-Korean speaker and comfortable collaborating with others.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server & Cook

WooJoo Bunsik
North York, ON
01.2025 - Current
  • Prepared meals following established recipes and menu guidelines, adjusting ingredients and cooking times to meet customer preferences and dietary needs.
  • Led efforts to manage and resolve customer complaints, ensuring service recovery aligned with company standards, and enhancing overall satisfaction.
  • Managed customer transactions, processed orders using a cash register and POS system, and maintained accurate billing records.
  • Took the initiative to increase the upsell of food and beverages by 10% during special events, contributing to sales performance.

Customer Service Ambassador

Cathay Pacific Airways
Toronto Pearson Airport (YYZ), ON
01.2025 - 05.2025
  • Completed field placement while holding a valid RAIC (Restricted Area Identity Card).
  • Delivered attentive customer service at self-check-in kiosks, Self-Service Baggage Drop (SSBD), boarding gates, and arrival areas.
  • Assisted 300 daily passengers with baggage drop procedures and provided clear guidance on carry-on policies and gate directions.
  • Verified travel documents for accuracy and compliance with international travel and transit requirements.
  • Consistently recognized by supervisors for adaptability, teamwork, and strong customer service skills in a fast-paced airport environment.

Waitress

Daldongnae Korean BBQ restaurant
North York, Canada
12.2023 - 04.2024
  • Delivered efficient and friendly table service, ensuring guests' food and beverage needs were met promptly.
  • Built a strong rapport with customers, resulting in consistently higher average order sizes, and enhanced guest satisfaction.
  • Handled customer complaints with empathy and efficiency over the phone, ensuring prompt resolution, and maintaining high levels of customer satisfaction.
  • Contributed to special promotions and holiday events, helping to increase guests and surpass sales targets by 15% through effective upselling strategies.
  • Accurately operated the POS system to process orders, manage bills, and ensure smooth front-of-house operations.

Education

Diploma - Flight Services Operation & Cabin Management

Seneca Polytechnic College
North York, ON
04-2025

Skills

  • Team leadership
  • Computerized check-in systems
  • Flexibility and adaptability
  • Communication
  • Baggage handling procedures
  • Safety and security protocols
  • Cabin management/operation
  • Baggage handling
  • Bilingual in Korean and English
  • Basic French
  • Customer service
  • Problem solving

Certification

  • Certificate of Assist Disabilities Passenger
  • Smartserve, 2023-2028
  • Food Handler, 2025-2030

Awards

  • Honour Roll, H.B Beal High School, 2022
  • President's Honour List, Seneca College, 2024 - 2025

Timeline

Server & Cook

WooJoo Bunsik
01.2025 - Current

Customer Service Ambassador

Cathay Pacific Airways
01.2025 - 05.2025

Waitress

Daldongnae Korean BBQ restaurant
12.2023 - 04.2024

Diploma - Flight Services Operation & Cabin Management

Seneca Polytechnic College

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