Seung Bae Troy Lee
troylee.smg@gmail.com,BC
Summary
Dynamic Administrative Manager with a proven track record at MK Movement Co, excelling in project management and effective communication. Enhanced team productivity through performance improvement initiatives and streamlined office operations, achieving significant cost reductions. Skilled in regulatory compliance and relationship building, ensuring seamless administrative support and exceptional service delivery.
Overview
23
23
years of professional experience
Work History
Administrative Manager
MK Movement Co
02.2024 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Met department budgets by monitoring and reporting on office expenses.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Director of Operations
Hiro Japanese Restaurant
09.2016 - 01.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Financial Advisor
SMG Advisors Inc
06.2006 - 04.2016
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Collaborated with team members to streamline processes and improve overall client experience.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Delivered strategic investment advice for individual and corporate clients.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
- Developed comprehensive financial plans for clients to achieve their long-term financial goals, resulting in increased client satisfaction.
- Implemented risk management strategies for clients, protecting their assets from market volatility.
- Advised clients on tax-efficient investment strategies, optimizing their financial outcomes.
- Presented financial plans and investment recommendations to clients.
- Recommended specific investments to help clients meet financial goals.
- Assisted clients with budgeting and cash flow management.
- Advised clients on investments, retirement and estate planning.
- Updated clients on changes in tax laws and other regulations affecting investments.
Housekeeping Room and Attendant
Sandman Hotel
03.2002 - 06.2003
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
- Facilitated smooth operation of events by setting up venues according to specific requirements.
Education
No Degree - Hospitality Management
06-2003
No Degree - Business Management And Account
06-2001
Skills
- Project management
- Data analysis
- Regulatory compliance
- Office inventory management
- Calendar management
- Effective communication
- Problem solving
- Time management
- Customer service
- Organization and multitasking
- Staff management
- Relationship building
- Microsoft Office Suite
- Performance improvement
- Scheduling
- Expense reports
- Employee onboarding
- Staff scheduling
Timeline
Administrative Manager - MK Movement Co
02.2024 - Current
Director of Operations - Hiro Japanese Restaurant
09.2016 - 01.2024
Financial Advisor - SMG Advisors Inc
06.2006 - 04.2016
Housekeeping Room and Attendant - Sandman Hotel
03.2002 - 06.2003
Vancouver Premier College - No Degree, Hospitality Management
British Columbia Institute of Technology - No Degree, Business Management And Account
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